Dunkin'

Coffee ordered on the app at 6:26, I waited 10 minutes before I left to pick it up, I wanted to pick my coffee up inside but the option to pick up inside is NEVER able to be pressed, there’s a line of cars all the way to the dumpster, I park and go inside. I stand where you pick your beverage up, someone said ‘hi’ as they walked by. Another minute or 2 goes by, someone acknowledges me, I tell them I’m here to pick up, and give my name… my drink hasn’t even been started yet and by now it’s been almost 20 minutes… another 4 or so minutes goes by and I’m given my drink. I let the girl know I came inside to try and save time because I ordered 20 minutes ago and I thought for sure it would have been done, but the cars in the drive thru LEFT BEFORE I DID!!!! I’ve spoken to the manager, for about a month after, the coffee was mostly correct, only like 5 times that month did I have to return my drink because it was missing caramel, sugar, espresso, and one time for my hot macchiato I was handed an ice cold cup of milk!!!! GET IT TOGETHER!!!! (There are 2 girls who make my coffee correctly every single time, I’m thankful for them. But EVERYONE working there should know how to make all the drinks, is that not common sense?? My coffee should T be wrong because the only 2 people who make it correctly have a day off.)