Wendy's — Restaurant in Portsmouth

So I come through the drive thru I tell them I ordered my food and it would let me upgrade my fries to Chili cheese fries they said it would be an up charge I said okay that’s fine so then when I get to the window the lady didn’t come to the window at all she going on and then opens the window and basically as I felt she starts throwing the bags at me and drinks well then I asked for sour cream and she got an attitude about that I asked what about the up charge she said no it’s fine we got it this time which I would of paid I had my phone ready to pay then I get home I call make the complaint gm didn’t sound to worried so I brought it to the review it will reach someone that does care cause I use to work for the Wendy’s and I know treating your customers like that is absolutely not okay!!!!! The jist of it all is she has terrible customer service and she had a horrible attitude for no reason !!!! They needed attitude...

No stars. I live close by. walked down there one night to grab a bite to eat. Doors were closed but drive thru still open. One employee was outside taking someone their order, so when he was walking back in I asked If I could place an order and pay at the window. He was very unsure and went inside to ask. The other employee walked by the window and shook his head no with a big smug looking grin on his face. I was nice when i asked because I go there all the time. I was turned away and my girlfriend had to hop in the car and drive there after getting home from work because I apparently was judged for not being in a vehicle. When she placed the order and got back, the fries were soggy and my sandwich was cold. 0 stars. This happened 10/25/18 a little after midnight. I will make a replacement order for their poor service and...

This Wendy's is #1 in my book. The drive-thru workers are always very patient and give plenty of time to order. They make their food look like the photos on the menu. They also always ask about sauces. + condiments which I appreciate because I tend to forget. Affordable menu options such as the 4 for $4 & the $5 biggie bag are perfect for staying within my budget. thr drive-thru employees are just awesome. I love how they interact with my kids. They can be friendly and courteous while staying on-task. The workers there really impress me with how they treat us, the consumers. They don't just throw the food together and get it out the window They want the customer to be satisfied and it shows. Kudos to the workers who train new employees, you guys are doing an...