Dunkin' — Restaurant in Preston

I visited here on 2/27 around 9pm ordered large Macha Latte. As soon as she handed the drink to me and it was very light. And this is what I got. Literally 1/4 or 1/3 is empty. I am usually okay with cup not filling full because of foam. But this was not right. I asked her its not full. She said thats how they make it without apology. Believe me. I have been going this dunkin and other locations more than 10years and this is first time I saw cup is served empty like this. And this is my first time posting review regarding dunkin. I didnt post any review even the hot chocolate tasted like water. And she said she can make it another one but it will be same. I asked her I dont need new one and all I need is jusy fill up the rest with steamed milk and macha powder. Of course she made a new one same amount as the one she already gave me. I took it and when I tasted,both lattes were so bitter I had to go back again and asked for sugar. Either she doesn’t know how to measure milk and powder or she is using wrong size of...

I went on drive thru and this lady at the window was already having trouble with one of her cowokers. I ordered a medium HOT coffee and donuts... she handed me a COLD coffee.. i told her thats not what i ordered.. than she all mad took the cold coffee and gaved me a hot coffee.. than she give me the bag of donuts i didnt ordered.. i tell her and she all rude take the bag and complain to her cowoker.. she also took my hot coffee.. idk why but oh well.. she gaved me the donuts i asked but still i was waiting for my hot coffee.. she see me waiting on winfow and asked me "what the hell you want now? I said my damn coffee!!" This lady should retire idk why she working there.. her hands was shaking and was really rude to us.. bad bad bad rate for them... i left...

Drive thru Kay tried helping me with Dunkin app . Unfortunately it would take a lot more time due to having to install app . I thanked her and ended conversation when a car came in behind me . It's about all of us not just me . She provided 100% customer service . Nice when people care about each other . Today Monday 8/19/24 Wow , I really hate the app . It's confusing and Mondays are 100 points as a bonus and free coffee with purchase for 14 days the app kept charging me for the coffee . Aliyah knows the app and how to navigate it . Thank God 😊 🙏 otherwise Today would have been my last day...