Roka Dura — Restaurant in Puerto Rico

Checked in on Monday after the Easter holiday weekend, if you could call it a check in. The idea of rustic cabins in the Caribbean hillside is a great one, but the follow through is horrible. Besides being the only family at the location, my wife was terrified at being set at a distance from the main road with no apparent security. The only AC unit was apparently set on a timer to only turn on between 8am to 6pm, no housekeeping service to help or change so much as towels. Someone prior to us had left the bathroom window open, so were visited by your local amphibious nightlife with there own band of bloodsucking mosquitoes. If they would not have gotten in through the window, they would have gotten in through the spaces in the structure where the roof met the ceiling joists in the second floor loft, which are unsealed. The back door of cabin 1 where we stayed was damaged and would not lock. I had to pin both front and back doors with furniture and sleep with one eye open to secure my family. No curtains on the windows in main family area and upstairs and no running water on the second night until we finally gave up and checked out the following morning. To top it off with a cherry on top, we were told by one person that they would cancel the rest of the reserved week and only charge 200.00 for the two nights, which we accepted, BUT, failed to mention that they would not refund a 350.00 dollar deposit, which was never mentioned when the reservation was made. Needless to say they still tried to take the 200 from my wife's AAA card, but were thankfully denied. When we called we were told that "the location was a rustic country cabin and not a hotel, what do you expect" The only reason a gave them one star is because I believe in redemption, I have been to zero, the worst, but was never expected to be charged for going there. I know this is not a representation of my beautiful island homeland and my people, it's just sometimes you come across those examples you never wanted in the first place. Just be warned and know what to look for. Ask me if you want? Doubt me if you...

This was a very poor restaurant experience. There were about 30 of us total and the food took 2 hours which we were irritated but there were quite a few of us so we tried to be understanding. Our server did not seem compassionate or even apologize for the wait which makes it seem like this happens often. She also forgot our drinks or brought them out when we were already finished eating. The food itself was not terrible but it lacked a bit of seasoning and was cold. The whole restaurant seemed in disorder especially the servers. I feel that a better system would work well to avoid such things happening. I also don’t feel like the server were moving fast enough to keep up with volume of people. I did have one waitress walk past me and spill the beans sauce on her hand (to which I assume was to ensure it was warm) but it almost spilled on my clothes. Maybe it was a bad day or maybe they were understaffed, hopefully they take these suggestions into...

Visté Roka Dura el Día de Reyes con mi familia. Mis padres pidieron dos filetes de chillo frito, mi chico y yo pedimos filetes de mero en salsa criolla. La mesera trajo dos chillos fritos enteros, y dos meros en salsa criolla.

Le indicamos a la mesera que mis padres no pidieron chillos fritos enteros. A mis padres no les gusta comer pescados enteros. Ella indicó que en el restaurante el filete de chillo frito es un pescado frito entero. En Roka Dura 'filete de chillo frito' es 'chillo frito entero', así mismo. Ante nuestra negación en aceptar la extraña terminología del restaurante (yo soy traductor y de terminología yo sí sé), la mesera siguió insistiendo hasta que se acercó otra mesera.

La otra mesera y le indicó a ella que ella no estaba en lo correcto. Cabe señalar que al hacer la orden, la mesera no aclaro ningún tipo de confusión que ella pudiera tener.

Una vez aclarada la situación, pedimos un filete chillo en salsa criolla y otro en salsa al ajillo para mis padres, y de olvimos a la cocina los pescados fritos que no sé pidieron.

Luego regresó la mesera indicando que en la cocina le viraron los pescados fritos y no pusieron la orden de los chillos en salsa criolla y al ajillo como pedimos. Así mismo.

Ya en una situación súper incómoda, molesta y con el hambre verde que teníamos, mis padres aceptaron quedarse con solo una de las órdenes de chillo frito.

Le dejé saber a la mesera de que yo soy un excocinero, exmesero y exbartender, o sea yo conozco más que bien la industria, le indiqué que no iba a pagar por la orden que no se pidió. Ella dijo OK.

Cenamos. El chillo frito estaba soso, solo la piel tenía sabor. Mi filete de mero también estaba soso, solo la salsa criolla salvó el plato, además del trifongo.

Hay otros detalles que no incluyo en la reseña para no sonar exagerado, pero el servicio dejó mucho que desear. Por ejemplo, mis padres compartieron un plato y la mesera no trajo dos platos pequeños para facilitar el consumo del pescado entero. Tampoco regresó para preguntar si la comida estaba buena o si necesitábamos algo más. Nada.

Al terminar de comer, pedimos un postre y un café. Pedimos la cuenta. La mesera me cobró el pescado frito entero que no se pidió en vez de un filete de chillo. Respiré ondo, pagué, le dejé su propina y nos fuimos.

En ningún momento la mesera se disculpó por la situación, y ni siquiera ofreció el postre o el café como cortesía de la casa por el mal rato.

Solo hay una primera experiencia con los clientes, y esta fue la primera y última en Roka Dura. De nada vale la exelente vista cuándo la calidad en la comida y...