Waffle House

I normally never write bad reviews. I am a restaurant worker myself and I understand that the review process for employees and the restaurant is usually stilted towards the negative and in most cases problems don’t necessarily need to be shared as a review but I deem my experience last evening to be a safety issue and concerns for other potential restaurant goers. Last evening my partner and I visited the Dixie Forest Road location as we have many times before but I’ve never had such a dark experience from a team member and general atmosphere, However, the third shift team that was scheduled on July 16, 2023 was some of the darkest human beings I’ve ever met. They are openly stealing from the restaurant and taking loudly about in the dining area in front of guests. They are using hard drugs straight up on the line (think the nose sugar kind) and Anna the salesperson is an impish troll women who literally stole my credit card information after claiming the chip on my card was not working and needed to manually enter the card number. While the specifics of the entire experience is being handled directly with Waffle House corporate I did want to raise some kind of consumer awareness about what is happening at that restaurant. Anna manually reopened the check hours after it had been closed added an additional tip to the transaction which I did not sign for or authorize. After the supposed chip malfunction and manual entry receipt the bill was x amount and the tip line which below it was signed with “ on the table” I did not leave a credit card tip but rather cash on the table it was not much I’ll admit but the way Anna treated us throughout our dining experience it was more then was probably fair. I awoke this morning to a larger authorization on many bank statement that was not signed for and very obviously was a reopened ticket as their were two different pending transactions from Waffle House the original that was closed and one made about fours later. This is a big safety concern for potential restaurant guests whose credit card information could be potentially compromised like mine was by this employee. The other salesperson whose name I didn’t get but has Neon Green hair and Facial piercings also handled my card at the register and experienced the same “Chip Malfunction” granted she did pass it back on to Anna who entered it manually but both girls very loudly while dancing to a very inappropriate Cardi B song were sharing their own personal stealing stories and experiences with the cook who also admitted to “till dippin” some nights. Employees who are admitting to theft and using substances on the job are public safety risk and risk for the consumer. If the food was better it might have saved this experience a bit but the food was terrible. Having your credit card information terrible. The horrible attitudes of the employees terrible. That was just a terribly dark experience at Waffle House and honestly a safety investigation needs to take place with the Raleigh Police department. One of the employees admitted very loudly that she has stolen over 1000 dollars from Waffle House and be that customer or the restaurant funds that’s not okay. If you choose to visit during third shift pay with cash and be quick becuase it is that unsafe.