Arby's — Restaurant in Richfield

The fries were reheated and refried to be served in a large fry holder that was only half filled. That makes the portion that of a small, we ordered two mediums.

The soda had NO SWEETENER so it was bitter cold drink for both of us. The "freshly made" fried chicken sandwich was overcooked in the frier or they just didn't change their oil from the lunch rush by 3:45pm so you know that's an absolute fail.

The one single turnover they had in the restaurant was a stale cherry one ( not even sure if it should have been heated if it was well it wasn't)

They need to make their trucks that bring supplies bring the right amounts because they didn't have turnovers (other than that pop tart I was given.) They didn't have the right size fry holder, no sweetener for the soda machine so it's just bitter colas. They also didn't have mozzarella sticks for the second time in two weeks so someone needs to look at the data of sales for different items and get their orders for their trucks fixed.

Honestly I WANT A REFUND for this one and I don't usually go for one but for this mess I would like one.

The only decent thing was the french...

Well, I like Arby's food, but there seems to be a customer service failure as well as a fullfillment of order failure running rampant in the food service industry.

Arby's, failed with my order. They did not include the items I ordered, not did they verify the payment receipt while doing so!

When you PAY for something, you expect to receive your purchased items as the PAYMENT you tendered was received by the vendor! It is know as a contractual agreement. I pay you for services I expect fulfiled as promised and agreed upon.

Learn to listen and listen to learn. Do your job with excellence or get out of the industry! Arby's is not alone. Companies all involved in food services and even Grub Hub, Uber Eats, and others are failing miserably at paying attention to details.

With Covid all around us, food services are not busy at the counter generally. Consent rate on you job, quit the apathy, and do your job with excellence!

You shorted my order and did NOT rectify...

This place attracts feral cats. They hang out in the parking lot all day. It's probably because of the pungent smell of fresh fish, but if you ask for fish they won't have any, as they are out of stock for about 90% of their menu. Tables are filthy, staff stares at you while you look at the menu, and they constantly mess up orders. If they do mess yours up though, sometimes they'll offer a free shake so thatst a bonus. As for food, sauces taste like they've sat undisturbed in their vats for weeks. The curly fries are crunchy and burnt, they taste like a crusty old casino carpet filled with cigarette ash. Their soda is okay. If you like tonic water you'll love the Sprite. Ice machine is still broken from 8 months ago.The atmosphere is nice you like to eat a roast beef sandwich at Spencer's or Zoomies. They play edgy heavy metal versions of 80s and 90s songs. Overall, this place deserves no stars, but take this as a warning. Doesn't...