Starbucks — Restaurant in Rio Rancho

Just ordered a Matcha Latte & a grill cheese sandwich from this location. I arrived at this location within 3-4 mins of placing the order and my grill cheese was already on the counter, but my drink was not present. The kid at the counter saw me pick up my sandwich and, asked me if I was Leslie. I told him I was and he said he was working on my drink at that moment. I said ok and as I waited I observed another worker start my drink. Then as I stood there watching him make my drink, he proceeded to pour my matcha between my cup and the mixer it was made in multiple times. All the while he spilled part of my drink all over the outside of the cup. Then walked over grabbed a clean cup & poured my drink into that cup, putting a lid & the sticker on it, then called our my name as he slid it on thy counter. I opened the lid, there was no foam on thy top of my Matcha & the cup was 3/4 full. This is not the first time I have received a partially filled drink from this location. Will NOT return to this location ever again. The first 2 pics are from 01/02 & the last 3 are from today. So...

Was at this location 8/23/23 7:30 pm. Only us in drive through, barista was sitting on the counter when we pulled up so assuming no one was inside. Ordered 2 drinks. Pulled up to the window and sat for 15 minutes. When the barista, longer hair, wears a mask, finally approached he was extremely unfriendly. He said two things to us, the total, and “here” when he handed the drinks over. My husband thanked him more than once and said have a good night, but only silence from this guy. I’ve been inside before and this same guy is not customer service appropriate. He was pretending to sweep the place while talking on his headset to the other employee behind the counter, meanwhile sweeping his fake pile at customers like they were in his way. I’ve never seen him be kind in anyway. I’m guessing he’s still employed there because...

I have been to this particular location on several occasions and have never been ok with the service. The food/drink has never been the issue. The service is not only really slow but also it seems that they don't care much about the customer. We meet with others there and started talking, all the while the food had supposedly sat on the counter waiting for us. While it is possible we were told it was there, unlikely due to us being not 2 feet from the counter, no one ever mentioned it. Once i asked where the food was they then approached and asked if we wanted it reheated? Really? If im going to a Starbucks i would rather go where the higher prices are justified by the great customer service. ...