Napoletano Wood Fired Tavern — Restaurant in River Vale

Was the worst service that I have had in years at any restaurant. Place was empty at the time we had a reservation and were made to wait to “get the table ready” as walk-ins after us sat immediately with same size party. Watched multiple tables sat after us get food and drinks while server concentrated on large party completely ignoring us. It took 15 minutes for her to take our order, which we put in all at once thinking it would give her a break, another 10 minutes for the incomplete drink order to drop and another 10 for the missing kids drink.

The appetizers came out cold and had clearly been sitting in the window waiting for a kids pizza to finish. Despite the food order being taken at the same time, another 40 minutes passed for the dinner pizza and chicken parm to drop, which was also cold. It then took another 20 minutes and several asks to track down a drink that was ordered during the dinner wait, which I had to flag down while she was on the 6th visit to the large party or wouldn’t have had a chance to order.

Not sure why they would triple sit this server with a large party already, but at least make a table visit instead of pretending we weren’t there or sent a manager over. This is all restaurant basics. No acknowledgement of the lack of service except for a food runner and busser who apologized for being completely ignored while waitstaff catered to a large party which is why any tip was left at all. Disappointing because food was good, had it been hot, but plenty of other places to spend money and treated fairly.

Update: these dummies threw all the leftover pizza slices on top of one another ruining a reheat. Don’t let them...

For a brand new place, they did an amazing job. The place is absolutely beautiful. They totally brightened it up. A must needed change from the last few places. Staff was pretty on point for just being a few weeks old, the owners are amazing.. I’m a tough critic. When I go out and I spend my money, I want it to be worth it. .

I worked in the restaurant industry when I was in my 20’s, and the owner ERIC was running food and checking on tables while simultaneously dealing with problems which is amazing to see from an owner who really cares. . Yet still had the time to stop at my table, crack a joke, and make sure everything was all right. he has a fantastic vibe/energy about him. Moving onto the food, we got the finger prosciutto pizza, which is totally unique and was incredible. The dry rub wings were also equivalently good. I must know what seasoning they use on them 🤤. We over ordered, but our two entrées were fantastic. The pasta Alla Chicken Milanese, and the traditional Chicken Parm. You can tell the chicken Parm is made with fresh mozzarella and not sliced and it was absolutely fantastic. My wife’s Chicken Alla Milanese with almost like a vodka sauce with pasta over the top. With a piece of buratta and a hot honey drizzle was out of this world.

A Bergen County must try. With a full bar, and great cocktails. You really can’t go wrong. Pricing was on the low end as well....

I really hate to write bad reviews but I need to be honest. This restaurant was a glorified pizzeria with 5-star restaurant prices! The quality of the food was good but certainly not worth the price. Servings were not large but the prices were. Pasta dishes $30.+! Also, would it kill them to put some bread on the table?? They have the ovens right there. Even the corner pizzeria gives you bread with the pasta you order. Service was terrible. We had a lovey waitress but it was obviously her 1st day on the job. We waited 45 minutes for our Caesar salad appetizer! When I enquired about it she said; "Oh its probably coming soon." NOT I'll go check. Then after it finally came, 2 minutes later so did our entre'! They desperately need a manager/hostess that knows what they are doing. The wait staff should have sections not alternating tables. They were tripping over each other. The hardest worker in the place was the young man who brought the food to the table. They need to get him some help and more experienced waiters/waitresses. I hope they get their act together and either increase the portions or...