I have been coming to Java Rock since it opened. I love the food and the atmosphere, but the past 4 days the service and food has been horrible. I waited 30 minutes for coffee and 2 quesadillas today while watching the staff have casual conversation and forget peoples orders while customers are watching them not care. It was not busy in there and the food should have taken 15 minutes tops, but the staff continued to forget people orders and dilly dally while talking about their own personal lives. My quesadillas have been great in the past but today I got my usual, a cheese and chicken quesadilla. The quesadilla had no chicken on half of it and it was put on 10 minutes before getting it and we did not get our sauces on the side. If I am paying almost $40 for 2 coffees and two cheese and chicken quesadillas the food should be...
Read morePlace was not ready for the crowd. Food took almost 45 minutes to receive. Tea sat on the counter for 15 minutes before receiving it. Wouldn't recommend if you're hungry.
Received a response from the cafe on the above. While i appreciate the comment and their position, the thinly-veiled sarcasm wasn't helpful. I did ask for help while waiting, and struggled to get anyone's attention (i asked 3 different people). This happened "not behind my phone", but while i was at the counter, waiting with several others for their order. My review stands. Perhaps the cafe's owner should take comments seriously and not jump to deflect criticism over her/his inability (unwillingness?) to deliver a cup of tea and a breakfast sandwich in...
Read moreBeen coming here for a while. Always love my coffee. I normally get it iced and it always tastes great. Today I got a hot latte and the barista over aerated the milk, giving me an insane amount of foam. I paid for 16oz but only got 12oz of actual drink since I had to dump out all the foam to get to...
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