Hardee’s — Restaurant in Rockville

NEVER AGAIN! I went in to order a simple strawberry shake. Ordering was fine with one younger boy. Then the people that ordered behind me got their entire meal. Then the people behind them got their food. I was wondering if they forgot my shake? Clearly a shake cannot take that long to mix and blend. I asked about it and Velvet (manager?) went to go finish it. She brought it out and it was like SOUP. I said nicely "oh that's not right, they are never that runny. She tried to tell me it's how they are. I said, "No, they are never that runny, I order them a lot from Hardee's." Come to find out, they take them from a freezer solid frozen and she said the kid microwaved it to melt it more. So she made me a new one which was sorta better. She put in less milk than it said to because the normal amount was apparently too runny when the boy made it. So 20 minutes later, I'm leaving with my half-good shake. She seemed decent to make it right. Then I realized I had no napkins for in the car. There was NO station with napkins available. I asked a young girl where they were and if I could have some. She and the younger boy had been staring at this entire encounter. She rudely went to go get me some napkins, she finished some chore slowly behind the counter and then handed me a few napkins acting super irritated like I'm some upper class white lady. I seriously just wanted a shake. I've NEVER had issues at any other Hardee's before. I was livid! They weren't even up front for me to ask for my money back so I could leave so I figured well they might as well try again since I've already been here forever. I wanted to leave with something. MY family waiting in the car, was NOT happy as this was supposed to be a quick bathroom stop at the next door Love's gas...

Wow, by far the worst experience I've ever had. I ordered a dbl bacon cheese TB, No Mayo, No Tomato, Extra Red onion. 1st burger had thick layer of Mayo. They offered to remake. Cool. 2nd attempt was only a single. I Asked for the 2nd hamburger patty. They said no will remake it. 3rd attempt had no Bacon. At this point I ask if I was being punked or am I on Candid Camera. They said sorry can we give you a side of bacon. I said fine. Then I saw the man in back, reaching under the prep counter to grab something. Turns out that was my bacon. Never seen them garb stuff under the counter, usually they reach above. Whatever I'll eat my burger without bacon. I went to eat the burger and that is when I found it also had pickles. Are you serious! Now I know they are punking me. Each time the man in back went to remake my order he was given my receipt. So no reason not to know what to make. I'm done. Give me my money back. I will find something to eat elsewhere. Funny thing was. It was the man in back, that came out to refund my money. Please tell me he is not the manager. If he is this place is doomed to fail. Good luck. Hopefully your experience...

Wish I had read Ryan S review BEFORE I ordered my breakfast burrito. If anyone else wants to know what’s in a “fully loaded burrito” at least today 8/24/22….here’s all but a couple of bites in picture. And the few not pictured only 1 had a minuscule bit of meat. Pathetic!!! Update: to the owner that seems to need more information…..what more do you need. The pictures tell the truth. I gave you the date. If you’re organized you can find out who was working and where. We are truck drivers and eat out a lot. Maybe you should just put more meat in your fully...