Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Rosedale

​Initial Experience and Follow-Up: ​My recent visit to Papa Murphy's was, frankly, an awful experience. I tried to place an online order for two pizzas but was told there were no more available pickup slots. When I called at 7:30 p.m., no one answered, even though the store's closing time is listed as 8:00 p.m. ​Upon arriving at the store around 7:40 p.m., the employees had already put away ingredients and were ready to refuse our order. I understand wanting to get a head start on closing, but you simply don't do that an hour before closing time. They begrudgingly agreed to make us a single pizza but refused to honor any coupons or the advertised $9.99 pepperoni special. The two pizzas I had planned to order online would have cost $26, yet they charged us $19.46 for just one pizza. The way they treated us was completely disrespectful. The pizza itself was thrown together carelessly; the toppings were uneven and looked like they had been scattered on half-heartedly. The manager was already gone, so we couldn't address our complaints. ​I have been a loyal Papa Murphy's customer for 20 years and have never felt so disrespected. I hope the young men working that night, especially the one whose name was on the receipt, Mason, receive better training. ​ A Manager Who Cares ​Thankfully, after I wrote a review online, the store manager, Hunter, called me the very next day. He wanted to hear my full account, so I had my wife explain what happened. Hunter listened and, without hesitation, offered us a free replacement pizza of our choice. ​I really commend Hunter for his excellent customer service. He took ownership of the issue, contacted me directly, and went out of his way to make things right. Hunter, you did a great...

I normally order from the Coffee location, however out of convenience this evening I ordered from this Rosedale location. I can't stress enough how disappointed i am. There was not only a lack of effort put into the making of the pizzas I ordered, but the taste after I cooked them was horrible too. The pizzas lack the normal amount of sauce, and cheese. The sauce was not only light in areas but altogether missing on other areas, and the cheese barely covered the pizzas. I normally wouldnt waste my time writing a review, but since I had an order of 5 pizzas and they were all made to the same poor and disappointing standard. I am hoping with this review maybe the staff will get a talking to about quality and workmanship, and the additional training they so...

Refused to take a $50 bill for a $36 purchase. Tried to tell me it would take all of his money out of his drawer. Let's do the math that's $14 change back. He only had to give me a 10 and four 1s. And he refused. When I tried to explain to him the situation he just raised his voice to me. I don't think these young adults these days understand the importance of customer service. I think business owners need to stress the importance of customer service. You don't have to agree but you don't have to be snotty and the rude. I don't think any small business owner right now can stand to lose a $36 order. I for one think it's absolutely ridiculous that we do not take US...