Big Jack's — Restaurant in Round Lake Park

Finally got around to trying the Chicago style grill this past early January and was rather uneventful.

I love trying different Chicago style grills which many turn out to be pretty close when it comes to the taste of the food but BIG Jack's compared to other competitors to date lands at the very bottom.

Typically when I try a Chicago style grill for the very first time, I always go for a gyros if it's on the menu but the one I had tasted rather bland like it was microwaved which is how my wife described it after snagging a piece.

Chili cheese fries were ok, wife's beef vegetable soup was ok, they were out of chicken tenders so "oh well" for my boys who had plain hotdogs instead. Canned & bottled beverages only, no refillable fountain drinks.

Dining room is a bit small & cozy but kept clean and customer service seemed alright. Sadly after this one-time visit, wife said let's not come back.

When it comes to Chicago style grub, the competition in the RL area is fierce; Lily's, Sammie's, Scotty's, even O'Lando's can compete.

Well I certainly hope for the very best for the owner(s) and that their business stays afloat. I hate seeing businesses in Google search mysteriously become labeled as Permanently Closed so I wish for continued boomin' business for...

The Italian Beef is good when lightly dipped. Customer service however is dry and extremely uninviting! I tried ordering over the phone and the employee was extremely condescending and rude. After being told to “hold on” immediately after calling, this employee finally proceeds to take my order… I ordered, his response was, “that’s it?”. I asked if fries came with it… He said “no…”. “Can you add fries to that?”… “that’s it?” Yes! Then he asked, Name? I answered, TJ. He then asked again but made sure to slow down his speech as if I didn’t understand him the first time he asked. Apparently my name wasn’t good enough so at this point, I cancel my order and let him know that’ll I’ll order elsewhere.

You can’t only rely on “pretty good” food. Your customer service can turn a pretty good dish into a great experience. It wouldn’t hurt to train your employees on how to properly serve all customers.

This isn’t the first incident but will definitely...

Been wanting to try this place for months and we finally got there and boy were we all disappointed. $40 for a family of 4.... got 2 burger meals, gyro meal and a hot dog meal. The price was the first problem. Ridiculously overpriced and would have been better off going to a restaurant. We like small businesses so we decided to give the food a try. The pizza burger was disgusting. The fresh cut fries weren't thoroughly cooked. The gyro meet wasn't fresh and were those short thin gross strips that you can buy in the frozen section at the market. The ceiling was leaking in several different spots.... including my eldest daughters head. To top it off my husband and youngest daughter weren't even done eating and we, along with another customer who wasn't finished, were actually kicked out! I've never experienced anything like this. I paid $40 for horrible food that we weren't even...