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STOTTSVILLE INN — Restaurant in Sadsbury Township

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STOTTSVILLE INN
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STOTTSVILLE INN
United StatesPennsylvaniaSadsbury TownshipSTOTTSVILLE INN

Basic Info

STOTTSVILLE INN

3512 Strasburg Rd, Coatesville, PA 19320
4.3(304)
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Phone
(484) 718-5121
Website
stottsvilleinn.com

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Featured dishes

View full menu
dish
Broccoli Rabe
dish
Fried Brussels Sprouts
dish
French Fries
dish
Caesar Salad
dish
The Inn Crab Cake
dish
Mushroom Beef Stroganoff
dish
Glenlivet

Reviews

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Reviews of STOTTSVILLE INN

4.3
(304)
avatar
1.0
2y

On my initial visit, were it not for my semi-annual review commitment, it might have marked my last visit. To commence, the hostess exhibited a discourteous demeanor. Upon entering and requesting to join my party, she departed without offering the customary guidance or courtesies. I found myself momentarily perplexed by the situation. Our party, consisting of three individuals, was accommodated in the primary dining area, where live music resonated at a deafening volume, making conversation challenging. The room's vaulted ceiling and glass windows compounded the acoustic issue, creating a disruptive echo effect.

Furthermore, it was disconcerting to witness an individual engaged in filming activities within the dining space, exhibiting intrusive behavior by leaning on tables and encroaching upon patrons' personal space while they dined. The establishment should also consider engaging an electrician to address the flickering light issue, which was notably distracting.

The bartender's inability to craft a proper dirty martini, a cocktail comprising just three ingredients, was a disappointment. My observation led me to question the proficiency of the kitchen staff, as my order for a dry house salad took an excessive 45 minutes to materialize, accompanied by a martini overly laden with olive juice. The salad itself left much to be desired, featuring wilted arugula and bruised cucumber.

To their credit, the wait staff exhibited exceptional professionalism and dedication, effectively compensating for other shortcomings. Our waitress, in particular, was commendable and tirelessly diligent in her duties. It is my hope that she is remunerated fairly, possibly on an hourly basis, given her exemplary service.

Nonetheless, the kitchen requires more proficient supervision. It was disconcerting that there were no vegan options available for one of our party members, who could not even order fries due to cross-contamination concerns. The incident of a raw, cold-center burger, ordered medium-rare, further underscores the need for improved kitchen operations. While the establishment promptly removed the item from the bill, it raised concerns regarding food safety.

I harbor no ill will towards our waitress, as the excessively loud live music impeded her ability to effectively communicate. In conclusion, my overall impression of the establishment is far from favorable. It appears to cater to an older demographic seeking to relive their youth, with food quality falling short of expectations. A reevaluation and, potentially, retraining of the bartender and line cooks would greatly benefit the establishment. In the absence of my commitment to a semi-annual update, I would not be inclined to return. Please accept my...

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avatar
3.0
7y

After reading other's reviews, it's so funny how people can go to the same place and walk away with a totally different perception. We give the hostess, servers, waitstaff, etc. an A+. They really made an effort to make my husband and I feel like welcomed guests when I took my husband out for Father's Day. However, we weren't impressed with the food, and that was dissapointing for our first time visiting. I ordered the Strawberry Arugala salad special with a side of bread. The bread came out partially charcoal burnt, but I thought maybe they warmed it on the grill and that's where the charcoal look came from....my husband gave me props for trying to give the cook the benefit of the doubt and not complaining to the waitress that my bread was burnt. The Strawberry salad, however, I could not excuse. It was $12 for a little pile of fresh strawberries, arugala, goat cheese, sliced almonds and what seemed like way too much berry?-vinegar dressing that was very vinegar-tasting. I asked for no red onions, but had to send it back because the red onions decided to make an appearance anyway. :( I only ate not-even half of my little pile o' salad because my lips were starting to permanently "purse" from the dressing. But notice I said the ingrediants were "fresh", which was great. It was just the rest, not so much. My husband ordered a burger with chips, which he said was satisfactory and a bottle of budweiser which he gave an A+. :) So, if the owners are reading this and would like a little constructive feedback from some paying customers, here's mine: Whatever you're doing with your staff, keep doing it, it's working! HOWEVER, if you're going to have a relatively upscale restaurant as far out as Stottsville is from any major attractions be successful, the food has got to be FANTASTIC and/or the prices reasonable to make people want to drive there or it's going to go the way it has a few times before.....closed for good, with a sign on the door saying "went to Harry's". Honestly, I just wish it was a little less upscale with good home cooked food, reasonable prices and good service. Hold the hoity and the toity. Hopefully, the owners won't read this and tell us to "go up the road to Harry's" like I read in someone else's review, but instead, keeps an open mind when listening to their customers feedback (who pay the owner's bills every time they walk through the door), tweeks their operations as needed/suggested a bit, and reaps the rewards of having a successful business for many, many years by doing so. Or not, and that's ok, too. We're rooting...

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avatar
1.0
2y

My wife and I were hoping for a great weekend visiting our friends who live in the area but we made the horrible mistake of staying at this hotel, eating at this restaurant, and having drinks at this bar.

The staff, especially the bar staff was incredibly rude and disrespectful to me, my wife, and my friend.

First, we were promised a 10% discount on all restaurant and bar bills because we were guests at the hotel, but when our bills came the discount was not honored despite spending close to $400.

We asked for a crib upon checking in and were made to feel like it was an absolutely ridiculous request. Despite staff being there, not one person offered to help us with our bags as my wife and I made multiple trips up the stairs to the third floor with our luggage and child.

When we asked to be seated outside on the patio for dinner, the waiter rudely told my wife… “if you want to go sit in the rain go ahead…. be by guest”.

It was not raining, just cloudy and within 20 minutes the sun was shining. He just did not want to set us up out there at the time.

At one point, I borrowed a phone charger block from the bartender because we accidentally forgot one when packing. When i returned it, a small piece inside was bent. I did not purposely break his charger block and I am honestly unsure how it happened. The bartender got in my face pointing at the phone charger block and repeatedly yelled “how did this get like this???” He did not stop accusing me of breaking his charger block until my friend paid him 20$

At the end of the evening my friend and I were quietly talking on the hotels patio. The bartender and three other staff members came out yelling at us that we were not allowed to be there and that my friend was not welcome…. to the point I felt like he was going to assault us. The manager needed to hold the bartender back and remove him before a physical altercation took place.

We tried to speak with a manager this morning about our terrible experiences before we checked out but were told there was no one to talk to. After checking out, we called the hotel twice today and have been twice told there is no manager to speak with.

I have never in my life been made to feel more unwelcome and disrespected by the staff at any establishment of any kind.

The staff of this hotel ruined what my wife and I had hoped was going to be a great weekend...

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Posts

Tom ChanTom Chan
Big disappointment! I had high hope from all the reviews I read about the reopening. We had a dinner reservation and we were seated in an alcove section of the dinning room after we waited for 15 minutes. There were ants and stink bugs crawling on the walls and ceiling and some of them came up to our chairs and body, quite annoying. After we placed our orders, the appetizers came out in a timely fashion and then one of our entrees came out while the rest were at least 15 minutes later. We ordered 2 roast beef sandwiches and one of them was without any cheese or horseradish. We asked the wait staff to bring some to put on the sandwich instead of taking the whole dish back to kitchen and that took over 10 minutes. We talked to the manager and he apologized because of the new opening and compensated us for that dish. Nothing specific to address the insect situation or any other course of actions. The foods were ok and the small menu lacks anything that are locally unique, and the pizza oven was not operational during our visit. The outside was still work in progress but they have done a great job inside in transitioning the old/starchy place into something much more contemporary and airy. We will check it out again in a few months because we like supporting local small business. May 16,2021 Update: We decided to go back and see if things have improved since our last visit. It was an early Sunday dinner and we had the indoor dinning room to ourselves. We ordered beef stroganoff, softshell crab sandwich, vegetarian sandwich and the all meat pizza. It was a little longer wait for our meals than expected. However, the pizza was definitely worth waiting for. The pizza crust was perfect and all other ingredients blended nicely with the right amount of sauce and cheese. It's by far the best pizza I had in a long time. Overall, it was a much better experience than before.
Ash PAsh P
This place sucks. I’m sorry but my boyfriend and I had the worst dining experience ever. I’m a server and a bartender so I know things can get busy but it wasn’t. The food was horrible. We got the mushroom bruschetta and you can tell it was under the heat lamp for at least 15 minutes (see picture). It was so dry and brittle it made my gums hurt. I also got the mushroom braised rib stroganoff and it wasn’t good at ALL. No type of flavor whatsoever. The only reason I ate the food was because it was date night for us and we haven’t gone out in a long time and I felt terrible that my boyfriend had to pay $140 for mediocre food and that’s being nice. We don’t mind spending money on QUALITY food and service. We didn’t complain because I could tell either A) nothing would be done or B) it would take even longer for a probably less than half better plate. We just wanted to leave and not deal with it. Our server didn’t even come to the table half the time until AFTER the manager (she was the saving grace of it all) took our order. The only good experience was the manager who had a great personality. Our server was obviously inexperienced and you could tell from the very beginning. He didn’t introduce himself, didn’t ask how we were this evening, etc, but was so happy when we asked for the bill like he was going to get a fat tip on a big bill which we didn’t leave because he didn’t serve us anything, everyone else in the restaurant that worked here seemed to serve us though. This was overall a very disappointing experience and I would never recommend this restaurant to anyone. I would rather go to the dirtiest dive bar down the street and get some actual decent food. I wouldn’t return here if I was offered a free meal and I was starving on the street. I would give it 0 stars if I could.
Matt HazeltonMatt Hazelton
Hotel stay 4.5 stars could use a place to plug in the phone that's not behind the bed or low on the wall on the other side of the room. Also there is no separate seating area. It's just a chair in the room by the bed. It's an old school hotel built in the 1880s. It's really a beautiful building and the decor reflects the time period. Bathroom has been redone nicely. There is a restaurant and a bar downstairs. I didn't have any noise problems from the bar. No automatic locks like chain hotels which I like. I lock it when I want and don't ever lock myself out. I stay in hotels a lot for work and I always try to find something different if possible and this was exactly what I was looking for. Very comfortable bed. No noise, slept very well. Could clean the railings on the upstairs deck also. Seems the birds like it there.
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Big disappointment! I had high hope from all the reviews I read about the reopening. We had a dinner reservation and we were seated in an alcove section of the dinning room after we waited for 15 minutes. There were ants and stink bugs crawling on the walls and ceiling and some of them came up to our chairs and body, quite annoying. After we placed our orders, the appetizers came out in a timely fashion and then one of our entrees came out while the rest were at least 15 minutes later. We ordered 2 roast beef sandwiches and one of them was without any cheese or horseradish. We asked the wait staff to bring some to put on the sandwich instead of taking the whole dish back to kitchen and that took over 10 minutes. We talked to the manager and he apologized because of the new opening and compensated us for that dish. Nothing specific to address the insect situation or any other course of actions. The foods were ok and the small menu lacks anything that are locally unique, and the pizza oven was not operational during our visit. The outside was still work in progress but they have done a great job inside in transitioning the old/starchy place into something much more contemporary and airy. We will check it out again in a few months because we like supporting local small business. May 16,2021 Update: We decided to go back and see if things have improved since our last visit. It was an early Sunday dinner and we had the indoor dinning room to ourselves. We ordered beef stroganoff, softshell crab sandwich, vegetarian sandwich and the all meat pizza. It was a little longer wait for our meals than expected. However, the pizza was definitely worth waiting for. The pizza crust was perfect and all other ingredients blended nicely with the right amount of sauce and cheese. It's by far the best pizza I had in a long time. Overall, it was a much better experience than before.
Tom Chan

Tom Chan

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Affordable Hotels in Sadsbury Township

Find a cozy hotel nearby and make it a full experience.

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This place sucks. I’m sorry but my boyfriend and I had the worst dining experience ever. I’m a server and a bartender so I know things can get busy but it wasn’t. The food was horrible. We got the mushroom bruschetta and you can tell it was under the heat lamp for at least 15 minutes (see picture). It was so dry and brittle it made my gums hurt. I also got the mushroom braised rib stroganoff and it wasn’t good at ALL. No type of flavor whatsoever. The only reason I ate the food was because it was date night for us and we haven’t gone out in a long time and I felt terrible that my boyfriend had to pay $140 for mediocre food and that’s being nice. We don’t mind spending money on QUALITY food and service. We didn’t complain because I could tell either A) nothing would be done or B) it would take even longer for a probably less than half better plate. We just wanted to leave and not deal with it. Our server didn’t even come to the table half the time until AFTER the manager (she was the saving grace of it all) took our order. The only good experience was the manager who had a great personality. Our server was obviously inexperienced and you could tell from the very beginning. He didn’t introduce himself, didn’t ask how we were this evening, etc, but was so happy when we asked for the bill like he was going to get a fat tip on a big bill which we didn’t leave because he didn’t serve us anything, everyone else in the restaurant that worked here seemed to serve us though. This was overall a very disappointing experience and I would never recommend this restaurant to anyone. I would rather go to the dirtiest dive bar down the street and get some actual decent food. I wouldn’t return here if I was offered a free meal and I was starving on the street. I would give it 0 stars if I could.
Ash P

Ash P

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Hotel stay 4.5 stars could use a place to plug in the phone that's not behind the bed or low on the wall on the other side of the room. Also there is no separate seating area. It's just a chair in the room by the bed. It's an old school hotel built in the 1880s. It's really a beautiful building and the decor reflects the time period. Bathroom has been redone nicely. There is a restaurant and a bar downstairs. I didn't have any noise problems from the bar. No automatic locks like chain hotels which I like. I lock it when I want and don't ever lock myself out. I stay in hotels a lot for work and I always try to find something different if possible and this was exactly what I was looking for. Very comfortable bed. No noise, slept very well. Could clean the railings on the upstairs deck also. Seems the birds like it there.
Matt Hazelton

Matt Hazelton

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