Carl’s Jr. — Restaurant in Salinas

My husband and I visited the Salinas, CA., Blanco Rd. Carl’s Jr. on Wednesday, July 16, at 11:15 AM. We went through the drive-through and were greeted kindly and placed our order.

At the pick-up window, employee Brian delivered our lunch to us: a Double Western Burger, Fried Zucchini, and a small soft drink. Brian had a warm smile, made excellent eye contact, was very polite (even called me “M’am”) asked if we cared for any sauces, and thanked us for our purchase. We were pleasantly impressed with his customer service! These days, customers are often met with surly looks (or NO eye contact at all!), poor attitudes, nonchalance, and employees who forget that it is their CUSTOMERS who are paying their wages. Brian treated us respectfully and sincerely—a refreshing change from the above sub-standard service which has become all too commonplace. This young man should be commended for a job well done! To top off our pleasant interaction with Brian, our order came out quickly, correctly, and hot. The burger...

I'm a truck driver so I went to order food inside. The dining room was closed. The girl behind the counter motioned to me to walk around the building after I motioned to her to convey "I don't have a car" walked to the speaker box and asked if she would like me to order here or at the window. No response. Walked around the building to the window. Waited. Waited. Saw a worker in the back and waved at her. She stared at me and then continued to work. We made eye contact at least 6 times and each time she looked at me for a few seconds then continued to clean up the back. I waited by the window for 30minutes and was ignored. If you're going to close early at least post the hrs somewhere. If you're not going to serve a truck driver don't motion to walk around the building to...

This has been one of the poorest fast food drive thru I have ever had the misfortune of stopping at. From the time I ordered to my cold #1 small combo it was 15 minutes the burger was cold. I hope it was at least and they just let it get cold. The fries were warm and the zucchini was hot. The ABBOTT St should be closed or at least hire someone that can follow company policy. There was just one truck ahead of me. Bad business and uncaring employees. They didn’t even bother to apologize for the incredible...