Sandstone Pizza & Deli — Restaurant in Sandstone

Absolutely Horrible!! The female owner has NO customer relations skills. There was no greeting when we came in, No Thank You for our order. Her young son, who is too young to be in the kitchen, was playing around and obviously annoying her, in the kitchen. We ordered a Supreme pizza( which she never asked us what kind of crust we would like) and the Garlic Cheese Bread. When we sat down, the Parmesan cheese, in the shaker was Green, with mold. My husband took one off another table and the cheese was full of Green mold, too, so we removed them from our table. When the owner brought our pizza, she saw the two shakers and questioned why there were two on one table. She was going to put one back on ours but we refused it and told her about the mold. She looked at it, swearing under her breath, and took them into the kitchen. The Red Pepper flakes are so old, the ones on our table, were almost black. Our pizza looked Great, other than the cheese wasn't melted (Mozzarella cheese melts at 122 degrees). It was Luke warm at best. When our Cheese Bread arrived, it was piping hot, but swimming in a pool of Garlic Butter. It was tasty, but way to greasy. I ate half a piece of pizza, my husband forced down a full piece. We both got serious Stomach cramps and had to quit. We took our food to go. I was in the bathroom, as I came out, the female owner was on the phone swearing, saying she's working on it, slamming something (I believe her fists) on the counter, multiple times, then throwing something in the kitchen. When she saw me, she gave me a grin like she knew she had been caught but didn't say anything. The next day, we had the pizza for lunch. Believing that it was undercooked, I put it in the oven, and made sure that it came to temp (165+). We both had a piece of pizza and got Stomach Cramps again, for the whole day. Needless to say, We won't be going back. Looking at other reviews, please note, if you're in such a hurry to get food out, that you're not cooking it to proper temperatures, You will get someone sick, or worse. It's not acceptable, and instead of continually adding more items to your menu, stick with what...

I ordered a large order; 2 garden salads, 1 cheese pizza and 6 cans of soda (3 Diet Cokes) and (3 regular Cokes). I commute 3 hours round trip every day to the cities where I work. I actually ordered the 3 cans of Diet Coke to have for my work lunches. I am gone 12 hour days. Well, my order came and it was a 2 Liter bottle of Diet Coke and 3 cans of Coke. The 2 Liter bottle is actually cheaper, but I specifically ordered and paid for the 3 cans of Diet Coke. My order total with tip was almost $50. I thought about not complaining but my last experience (over a year ago or more) was very negative, and it was the principle that noone even called to offer me the option of getting a refund for the cans of Diet Coke or accepting a 2 Liter bottle. I have to say that although I did not find the manager very friendly when I called, I asked if she had ANY other Diet soda cans and what she could do? She sternly apologized and said "Well I apologized" so I asked if I could get one more can of Coke and said I would pay for it. I have to say that she did not charge me for the Coke and even sent a Diet Dr. Pepper to be delivered to my home. She said that they were so busy and apologized while sounding annoyed but still accommodated my request. That is why I want to give a good rating. I was reluctant to order at all today but I feel that the service was good in the end. The salads look fantastic and they are large although I have not tried them yet. They certainly look delicious. The pizza was great. It had lots of marinara sauce on it which was spectacular. Overall, I am quite pleased with the service today. I will be a returning customer and I am grateful to the manager. UPDATE: I ORDERED AGAIN TODAY AND EVERYTHING IS PERFECT. SALAD IS HUGE WITH LOTS OF CHEESE, VEGGIES AND 2 BAGS OF CROUTONS ON THE SIDE. CHEESE PIZZA IS DELICIOUS!! I DEFINITELY WILL BE A RETURNING CUSTOMER. CHANGING REVIEW FROM 4 TO 5 STARS..OWNERS...

Unprofessional poor service. They are very rude and super unfriendly. I will not be ordering from quarry pizza again and this time I mean it, as I have given several chances to them giving the benefit of doubt only to be sorry one last time. I ordered pizza, cheese Bread and wings last, for delivery and not only did it take HOURS to receive the food they forgot our garlic sauce and marinara for our completely burnt to a crisp cheese bread and the wings were RAW and slimy. not safe to consume. I called and let them know and the young girl didn’t know what to say so she basically said yeah we are busy nothing I can do. I then asked for the management and no one was there so I asked for a number to someone that could take care of the issue (as we did wait for the food and it was not edible and I made dinner after paying quarry pizza for dinner) I still was very nice in leaving a voicemail at the number I got from her and made sure to leave a detailed message with my name and number for a call back to address the issue. I never heard back from anyone at all. I then Seen a post on Instagram of quarry pizza asking what their customers thought of a pizza idea they had and what we as customers would like to see. I then left a comment on what I would like to see stating I’d like to see them appreciate the business they get even after sending out bad product and made a comment about the raw chicken wings and they deleted it and blocked me. Instead of addressing issues and appreciating business to help their dive survive they expect everyone to sit back and take raw and or burnt food and unreasonably long delivery wait times and not do anything to right their wrongs and to help make customers happy to keep coming back to an already iffy place. Then when they can they delete their bad reviews and leave all the good ones. Do better quarry pizza. Your service and food...