Amari — Restaurant in Sandwich

Recently there was a recent review of a local restaurant that commented on their pasta but went on to say that there was a special needs child that ruined their experience

Full disclosure they weren’t talking about Bridget and the post was deleted because a local man was being targeted that may not have been the reviewer

That being said my response the review was still (I believe) what every parent of a special needs child wished the rest of the world understood.

Not to jump all over an anonymous post or the unknown reviewer. And since it has been some times since we have been to Amari's, so I know he is not talking directly about my family, , but more for a perspective from a parent of a 15yo child with significant special needs

We normally choose family-friendly, local pub types of restaurants where to have an unruly under 5yo is not only acceptable but tolerated by the staff and other patrons. Usually if we want something from a not-pub/family friendly restaurant we do takeout and instead of eating a freshly prepared meal, we basically reheat leftovers.

However, once in a while we want to go adulting or celebrate a milestone the way traditional parents of a 15y would.

And you simply cannot get a babysitter for a 15y trapped in a 3-5yo mind, and if you can you certainly cannot afford the dining experience and caretaker.

So when we decide to go to adulting with our daughter, it is because it is a special occasion.

Speaking from direct/once in a while experience, when we have gone to Amaris.... the hostess has been wonderful, sitting us in the quieter section of the restaurant so our daughter's excited clapping won't be echoed. The servers are fantastic and patient. Never rushing us, they seem to understand this is a once in a while event and important for us. So instead, they offer us a second adult beverage or dessert. They bring our daughter's pasta early and if any patron looks at us in judgement as she is on her tablet or our phone watching a video, the server tells us pay no mind to them. Enjoy your meal.

That is what a review should say. Not that the a patron ruined your experience (that by the way the restaurant had no control over) but that the establishment treated another family with kindness and respect.

So thank you, the Staff of Amaris from this special needs parent that only visits you once or twice a year. And to that reviewer, may you consider yourself very lucky that you only had to experience the special needs impact on your dining experience and...

My husband went to Amari’s on 1/14/23 to order and pick up 4 pizzas. He was gone for 45 minutes and called to say that it would take another half hour because all the pizza dough was frozen. About 40 minutes later he walked in with no food and said it would be another hour. He went back an hour later and came back with the pizza. Two of them were completely burned. One of them was so burned that there were holes in the pizza!! They gave him some money back when he was there, but he gave a $20 tip. When we saw how burned the pizza was, I called the take out and asked to speak to a manager. I explained what happened and told him Amari pizza and to watch a football game was my son’s request that night. This young man’s cat passed away the day before!!! We were trying to brighten his spirits just a bit. The man on the phone said to come back and he would refund the money. Not The Point. I said my husband would not be going back a third time and that I would post a review. He said- Oh, thank you for that and hung up!!!! Wow very poor customer service. No apology, just sarcasm. It sure didn’t help brighten up my son’s night!!! I have pics of the pizza.Today is 1/12/24 and I had to block the manager at this restaurant on fb because he was messaging me about how nasty I am. That he looked up everything I have posted and I am nasty. I will never go back there again. There are reviews for a reason. So that other people know if you had a good or bad experience. Not so that the staff can try to intimidate you if you leave...

So I would have provided more stars but hostess staff is very rude. We called in our reservation and arrived at the agreed upon time, checked in and went to the bar, grabbed a drink and headed outside to the fire. A few minutes later a member of our party checked on the reservation (we were outside) and was told the table was ready. The hostess didn't realize that one member of our party was right behind her and she said "I don't like them, put them at table 61." The worst table in the house- just outside the kitchen where staff are running back and forth. Besides having come from an outdoor event and wearing jeans and nice shirts couldn't imagine how she formulated her opinion so quickly. We were polite and respectful. If management can't see that this is a problem, as she is the face of their establishment, then they deserve what they get - which is that we will take our $300 somewhere else next time. The waitress was wonderful and the food was very good, unfortunately the evening started on a sour note due to her judgemental attitude. Others have complained about rude staff and we experienced it first hand. We...