The Winery at Spring Hill — Restaurant in Saybrook

If you’re not a local do not bother going to the winery at Spring Hill. My party visted this winery as part of our bachelorette weekend and we were very excited ! When we arrived at 6pm we gave them our reservation and were seated right away. Patty 2 greeted us pretty quickly as we were one of two tables in the restaurant and she preceded to ask us for our drink orders. We received our drink within 5 minutes however it took about 15 minutes for her to come back and get our appetizer order and after asking several times she finally remembered to bring the cream and sugar to my coffee which at the point was cold.she finally came to take our order after trying to flag her down for about 10 minutes since she seemed more interested in taking to everyone else . At this point we had eaten our appetizers and were waiting on more drinks.... while she was taking our order at 6:45 she stopped in the middle to talk to a regular then resumed taking our order only to tell us she needed to speak with him because when he was there last he decided not to pay his bill and she needed to make sure he paid. We all just kind of looked at each other finding it weird she would tell us that. We flagged her down to ask for water to no avail because she kept forgetting since the place was starting to fill up for the evening. She returned and gave us our salads and soup, and proceeded to tell us our burgers would be up soon. Furthermore, our bride was brought Italian dressing instead of oil and vinegar, and patty 2 said she didn’t put it on there and the kitchen put it on the plate and then she walked away only to talk to another table for 7 minutes instead of getting her the correct dressing and since she didn’t bring our water I went up and asked a different employee for her dressing. We gave patty 2 another 5 minutes to get water but she was still too busy socializing so our bride went up to the bar to get our pitcher filled.... so around 7:30 we were at our wits end I flagged down patty 2 and told her we just wanted our checks that we were done waiting and instead of saying I’m sorry or we are backed up she just turned her back and walked away.... she came back 3 minutes later to tell us our food would be done in 3 minutes we said that if we could just get it to go that would be great since we had been there since 6. She left our table to talk about us to the table behind us who turned around to look at us while she was talking about us and they then proceeded to talk about us. 5 minutes went by and we finally received our food as she dropped it on the table and just walked away..... so two of us went up to the counter to pay and she handed it off the the manager who was very apologetic and took a percentage off our bill but patty 2 remained by the bar to see if we would say anything Bad about her..... and here it is patty... we got home to our cottage and opened our to go boxes to find burned burgers. The fact that they were incapable of putting cheese on a burger so ridiculous .... I’m sure this is a great spot for regulars but if your From out of town I would definitely avoid this place...

Absolutely atrocious service. My partner and I waited more than 45 minutes to have our orders taken, while other guests continuously bumped into us and cut in line, simply shoving their way through. There were three staff members taking orders, in between having long, personal conversations with a "friend" or perhaps "regular" while the line continued to grow. I am not sure why this establishment has signs posted at the door referencing wearing masks due to Covid, etc, because no one in that establishment was wearing face masks correctly, both staff & most patrons. Staff & visitors would wear their masks on their chin, or take them off completely, all while being inches away from others and/or serving food. When we finally got to the bartender to place an order, we asked for one soda, one beer, and a buffalo chicken dip appetizer. We received the beverages immediately and were told we would receive a text when our food was ready. 45-50 minutes later, my partner received the text stating our appetizer was ready. I'm glad we only ordered an appetizer. I can't imagine how long an entree would have taken. When my partner came back to the table with our buffalo chicken dip, I was just absolutely disgusted. At both the time that it took to receive our appetizer, the quality of the food we received, and the price paid for said food ($9-10). What we received was a disposable aluminium foil cup filled with greasy, grocery-style pre-made buffalo "chicken" dip. The chicken was nowhere to be found in that dip. But, it did come perfectly paired with stale, bottom of the bag, tortilla-style chips. Steer clear of this place at all costs. Unless bad food, poor service, and contracting Covid-19 is your...

We really like this "urban" winery because it has great wines (variety of dry, sweet, and in between), nice atmosphere, helpful staff, and a nice menu with desserts that are worth saving room. It's off a main road, but once you step inside, the atmosphere is cozy and welcoming. It is uniquely designed to offer a spacious and comfortable seating area and a couple of more intimate areas that offer small group seating. There is space for the musical performers, and it is open enough for an adventurous guest to dance. They have a large, cute outside seating area that is dog friendly (I believe they call it the bark deck). It is a huge area, so even if you don't love dogs (sacrilege, but whatever ;-), you can enjoy outdoor seating because there is plenty of space for both. Now for THE WINE: Delicious and they have something for everyone. I didn't taste their dry wines (not my thing; I enjoy my "uneducated palate," thank you), but some ladies near us were very happy with their dry flight. Their semi-sweet flight is perfection (delicious Reisling). They also had a beautiful selection of semi-sweet to sweet wines that I thoroughly enjoyed. I prefer white Niagara wines, but they have a red, "Heritage" wine that I fully enjoyed (a grape blend, including Niagara). Unique Perk: You get to select your flight from all of their wines. The vintner was there one trip, and he was happy to talk to me about the wines. He helped me design a flight that catered to my preference, and he suggested a few to...