Bill Miller BBQ — Restaurant in Schertz

I have not eaten Bill Miller's BBQ in about 8 years. Not because I had an issue with the restaurant, staff or food but rather, it just kind of fell off my radar. You know... busy, blah blah blah. AND, despite THIS Bill Miller's being only 3-miles from my house, it's 3-miles PAST my house rather then on the way.

Nonetheless, last Sunday at 5pm after work, I had passed by my usual on-the-way takeout haunts before I realized I didn't want to cook. Plus, I hadn't had time to do my usual weekend grocery run so the options at home were limited to frozen stuff and the stuff that usually reaches its expiration date before being consumed. So, 3-miles extra on my drive home didn't seem THAT bad.

To my dismay, there were 12 cars ahead of me in the takeout lane. TWELVE! Of those cars, 4 were in line to place their order and 8 were in line to pick their placed orders up. I almost left but I REALLY didn't want to cook, so I stayed.

I took, during what I expected to be a looong wait in line, the opportunity to text my grievances to my hungry family waiting at home (There's a long line - I shoulda gone somewhere else - whine whine whine).

To my surprise the line moved so fast, I only had time to text the my first (Relatively short) paragraph. Then I was at the order thingie. I placed my order of family-sized brisket with sides.

I was surprised to see creamed-corn on the menu - Have they always had that? I LOVE creamed-corn! I'd say that I shoulda ordered THAT for ALL my sides (It was YUMMY) except the other sides I ordered (Potato salad & beans) were also VERY good.

Anyway, after I placed my order, I texted that the line was moving surprisingly fast and I was already 8th in line. I had to edit it to say 6th in line. Then I texted that I was 5th but THAT had to be edited to say 3rd. These were SENTENCE texts, not paragraphs.

I thought for sure my dash thru the line had hit the inevitable roadblock when I reached 2nd place in line and saw the driver of the car at 1st hand over EIGHT reusable cups, presumably for refill. Filling them was SURE to take several minutes. I had just started texting this unhappy turn of events when suddenly it was MY turn.

The cashier was friendly & polite but even more important, EXTREMELY proficient at her job. I have NEVER spent such a short time at a drive thru window.

All in all, from the time I pulled into the parking lot to the time I drove out, I spent about 10-minutes in line. I was VERY impressed.

I was even more impressed when I got home and had my DELICIOUS dinner of brisket and sides (Did I mention how yummy the creamed-corn was?). My family were likewise impressed & said we should eat Bill Miller's food much more often.

Bill Miller's, especially THIS Bill Miller's, is DEFINITELY back on my radar. I highly recommend it...

⭐☆☆☆☆ (1 star) I, Carlos, have never been so appalled by a dining experience in my life, and the sole reason for this catastrophe is the manager, Miss Davila, who is hands-down the most deplorable human being I’ve ever encountered in the food industry. Walking into Bill Miller’s, I was hoping for a quick, satisfying meal, but what I got was a front-row seat to Miss Davila’s reign of terror. The moment I entered, the vibe was off—way off. Miss Davila was screaming at her staff over something trivial, her face twisted in a scowl that could curdle milk. When I got to the counter, she didn’t even bother looking up from her phone, muttering, “What do you want?” as if I was wasting her precious time. I tried to clarify an item on the menu, and she cut me off with a sneer, saying, “It’s not rocket science, pick something.” Her rudeness was so over-the-top, it felt like a personal attack. The food was an insult to BBQ. My chicken was so overcooked it could’ve doubled as a hockey puck, and the beans were a cold, gloopy mess that tasted like they’d been scraped from the bottom of a forgotten pot. When I dared to ask for a replacement, Miss Davila marched over, glared at me like I’d committed a crime, and hissed, “You ate half of it, so deal with it.” Half? I took one bite! Her attitude was beyond toxic—it was downright malicious. The place itself was a dump. Crumbs and sticky spots covered the tables, the trash cans were overflowing, and there was a mysterious smell coming from the corner. Miss Davila clearly doesn’t care about cleanliness or customer satisfaction. I saw her snap at an employee for dropping a napkin, humiliating them in front of everyone. No wonder the staff looked like they were on the verge of quitting. Miss Davila is a walking disaster who shouldn’t be allowed near customers, let alone manage a restaurant. This Bill Miller’s is a stain on the chain’s reputation, and I’m never coming back. Save yourself the misery and avoid this location like the...

Posting this on behalf of my grandmother.

She went to this location to refill her tea barrel, once home she drank about 2 glasses that night and then started to drink another glass the next morning when she realized all this sludge coming out of the barrel and into her cup. The thought of her drinking this tea made her sick all day.

She called the next day when she felt better and all they did was try to blame her for not drinking the tea fast enough and tried to excuse the situation.

That is not how customer service works. Take responsibility for this mistake. You as a company cannot say this is the customer's fault when this company has had so many problems and complaints with mold & sludge in the tea that they had to make their take-out cups clear for this very reason.

We wont be coming back to this location but on behalf of your returning customers we hope you improve your cleanliness and customer service skills. Please do better.

Please note she did keep it refrigerated and it had been about 13hrs after the purchase when she realized there was sludge. She couldn't tell if it had a funny taste because her medications effect her sense of taste sometimes. We also buy tea gallons all the time at multiple locations and they usually last about 2days, we've never had a...