The Tavern at Ash Brook — Restaurant in Scotch Plains

We were so excited when the tavern opened, it was so convenient. Our first visit, the manager was there and the service was excellent. After that, however, the service has been pretty horrible.

One time a server was so thrilled when a large party cancelled that she jumped up and down and yelled loudly she was happy to get the blank out of there. Another time the server sat there complaining about having to be working while we were sitting right there. Another time a server rudely said we were asking too much of her when we asked if it was possible to put on the football games and rolled her eyes at us (after we called ahead to confirm this was possible which they said yes). The staff has poor customer service skills, they clearly do not have any bar tending skills, and they are very rude to their customers. The staff does a really good job at making the customer feel as though we are a burden to them.

The food is good, but I wish there was more of a selection. The place will charge you for ice in any mixed drink. I asked for a margarita and they mixed it in ice, threw it out and poured just the drink for me. I asked if I could have ice the next round and they charged me $1 for the ice. I’ve never heard of being charged for ice like that.

The facility though, is gorgeous. The views, the design, and the atmosphere has so much potential ... the staff just needs to be replaced with experienced and consumer-friendly people and this place would be...

This is my second time going to this place. The fist time was during the pandemic so I was understanding that the service was slow even though the place was basically empty. Decided tontry it out again, I made a reservation online. Got there 20 min early. Stood at the front reception area fir 15 min before someone acknowledged me . The place was not that busy. The inside dining was area had 2 tables with patrons and outside had a couple of tables with people .

The atmosphere and decore look good and the food is pretty good also. But due to the service pre and post pandemic . This will be my last time there. I left before my second reservation. Didnt feel like a...

Food was definitely a 2.. the views and the decor are a 5. Chicken salad in a croissant dry and blah! Spinach artichoke dip was soooo salty and not creamy at all the bread that was served with the dip was very good! The turkey sandwich was not Thanksgiving we left 3/4 of it . The bartender and servers were very nice. If the manager stopped by he would have seen a lot of food just sitting on the table. Needs a better menu and better food. I hope they change things! One person with us had the brisket ~ said it was pretty good! ...