Well, I was sitting at a table with my family all afternoon. We got there at around 3 and were kicked out for no real good reason around 6. The big intimidating man-child security guard came over and asked for our idâs AFTER our parents left to use the bathroom. My brother gave his, his girlfriend gave his, and I didnât have mine, so he took my drink, no problem. He bent and flicked my brothers girlfriends and came to the conclusion that it was fake. He asked for a backup, but never mentioned that a credit card is a valid backup. If he had mentioned that, then maybe this whole stupid thing couldâve been avoided. She said she doesnât have another id, so he said you guys canât drink. Sure, no problem. Take our drinks. Except, for some odd reason, your big scary man forgot to take my brothers girlfriendâs drink. We didnât even notice at first, so she subconsciously took a sip of the drink in front of her. Then all hell broke loose. He comes over all fired up, swipes the drink from her and says in a raised voice that we gotta go. Didnât wait for our parents to come back or anything, we had to go now. Unfair, unkind, unprofessional. I was disgusted with how this man was treating us, and I am especially disgusted with the âownersâ response to our reviews. As far as I know, the customer is always right, like it or not. Also for the record, we were never told anything about wrist bands. Maybe if you had taken everyoneâs drink, and not (maybe purposefully) left the drink with the girl who had the suspicious id, this whole stupid thing couldâve been avoided. Maybe if your security guard didnât perceive our calm rebuttal to his request as âinitially lashing out,â this whole stupid thing couldâve been avoided, like you said. It was a real pleasure being there as the food was actually pretty good, but the culmination of our experience has driven us away forever. If you donât believe our story, just check the cameras, youâll see that there was no âlashing outâ until we were officially kicked out. Who wouldnât be upset after being treated so unkindly for no reason? Have...
   Read moreLong time Eventide customer here that has spent thousands of dollars over the many years of being a loyal customer. We will never return again due to an unbelievably rude manager. Came out to enjoy our first dinner since Covid. Outside seating only. Enjoyed a little more than half of our meal when a thunder and lightning storm with 40 mph winds descended upon us. The four families sitting outside needed to seek immediate shelter inside the building in an open room with overhead doors that were partially opened at the time. Social distancing was being practiced. Manager comes storming in to chase everyone out into the dangerous weather where there was strong winds, thunder and lightning. When we asked if we could just stay for a minute to shelter from the storm, his response was âget in your car and go homeâ I then told him we hadnât paid our bill yet and did not intend to the way he was treating us. He then proceeded to throw us out and tell my wife to âshut upâ as he didnât like us questioning his decision. His next genius move was to call the police on these loyal customers who have supported this establishment year round for many years. Hard to believe this terrible manager was willIng to put lives in danger by forcing people into the dangerous weather. I really hope the owner sees this review as we never expected for anything like this to happen in a fine place that we have frequented for many years. By the way food and service was terrible, but we were completely ok with this as we understood that these businesses were suffering due to the pandemic. Beware, Eventide employs very rude managers and we will never spend another dime...
   Read moreIf you consider yourself a classy person, do yourself a favor and do not visit Eventide. Not only were we harassed multiple times to give up our seat at a table by undesirable clientele, we were profiled and treated poorly by the bouncers who were presumably under the influence. Having grown up in Jersey, just a short drive away, but now living in Connecticutâmy brother, girlfriend and I were screamed at by the bouncer for having state issued driverâs licenses that he didnât deem acceptable. We offered him to scan them to verify them, but he said the restaurant does not have the resources to buy an ID scanner. As he continued to scream at us and urge us out of our seats, people began taking our chairs. Clearly, the bouncerâs issue was because of the lack of seating, so he made up a reason to escort us out and give people our seats. This restaurant is a wonderful place for uneducated, ignorant staff. Spend your money elsewhere.
Update: Just saw the ownerâs response, our parents had walked away because we were getting ready to leave when the bouncer approached us. He asked one person for ID, which we gave him and he said he needed a second form of ID like a passport. He never said a credit card was a valid form of ID. Also, we were never offered wristbands. Not sure why we are being deemed entitled or rowdy when had been sitting there politely at the first come, first serve table. Itâs very disappointing that this establishment is run by people who do not treat their customers properly, very sad. Wishing you...
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