Subway — Restaurant in Sharonville

★★★★☆ Food quality ★★★★★ Service ★★★★★ Ambiance ★★★★★ Value ★★★★★ Menu selection ★★★★★ Location/Accessibility ★★★★★ Overall experience Today at work, I experienced a miracle. For once, my persistent requests to my colleagues SP, CA, and RO to join me for sandwiches at lunchtime were met with enthusiasm. The excitement was palpable as all three of them exclaimed in unison, "It's subbing time!" I couldn't believe it, especially considering CA's usual disdain for anything remotely plebeian. Perhaps he had a secret passion for the commoner's cuisine? I wasn't quite sure, but I was happy to have them join me nonetheless. Using the Subway app, I carefully placed two orders for four sandwiches, making sure to customize each one to my colleagues' specifications. I even managed to snag a promotion code to save us some money, although I secretly wondered if I should have asked CA to procure the whole restaurant. Now, onto the sandwiches themselves, SP's footlong Rotisserie-Style Chicken sandwich with toasted Italian Herbs & Cheese bread, pepper jack, lettuce, spinach, tomatoes, cucumbers, and sweet onion teriyaki sauce was a symphony of flavors. As SP took her first bite, her expression revealed the sandwich's deliciousness - the chicken was juicy and seasoned to perfection, the vegetables were fresh and provided the ideal balance of crunch and texture, and the teriyaki sauce added a mouthwatering umami flavor to the mix. The toasted bread added a crispy element that elevated the sandwich's overall texture. Each ingredient played its part, like members of a band, to create a symphony of flavors that perfectly harmonized. However, she did note that the sauce had drenched the whole sandwich, even though she had requested less sauce than usual. SP gave her sandwich a rating of 4/5 stars, indicating her high standards and attention to detail. CA had opted for a footlong Steak & Cheese sandwich with toasted multigrain bread, Monterey cheddar, spinach, green peppers, red onions, lettuce, cucumbers, banana peppers, jalapenos, black pepper, and mayonnaise. As he took a bite, his eyes lit up with joy. He was pleased to find that the tenderness of the steak and the melted cheese took him back to the days of indulging in the high-end steak dishes at some of the world's most luxurious 5-star restaurants. As a sandwich connoisseur, CA was well aware of the Golden Ratio, which dictates that the perfect sandwich should have 60% vegetables and 40% meat; his sandwich perfectly demonstrated this concept. However, CA did have one minor complaint, his bread wasn't toasted as he had instructed in his order, which ultimately shattered the Golden Ratio. He rated his sandwich a flawed 4.5/5 stars, an imperfection. Lastly, RO had ordered a footlong #1 The Philly with toasted artisan Italian bread, provolone, green peppers, lettuce, and mayonnaise. While her sandwich may have been simple in comparison to the others, it was executed to perfection. From the first bite to the last, RO savored the combination of flavors and textures, which was much like revisiting an old movie. The soft Philly steak was cooked to perfection and sat atop the foundation of the toasted Italian bread, while the rich provolone and crisp veggies added a touch of contrast that complemented the overall flavor profile. It was clear that this was no ordinary sandwich for RO; it reminded her of her ideal sandwich that she used to order all the time. The simplicity of the sandwich allowed her to fully appreciate each flavor and texture, and she couldn't get enough of it. With each bite, the sandwich seemed to become more and more addicting, much like a great K-drama that keeps you coming back for more. In the end, RO gave her sandwich a perfect rating of 5/5 stars. As for my own sandwich, it was nothing compared to the culinary creations of my three colleagues. Their sandwich customization skills put mine to shame, and I realized that I still had much to learn in the art of...

Just had the craziest interaction with the owner. I ordered a grilled chicken sandwich. My chicken came out cold and I asked them to heat it up. The owner was down at the end of the line making sandwiches and told the employee to make me a new sandwich. One, I hate wasting food and two just like many of the other reviews, they are painfully slow. So I just asked them to reheat the chicken that was on the sandwich so I could get back to work. They proceeded to warm up 2 new pieces of chicken. Health code violations, I completely understand. The new chicken came out exactly the same temperature as the first order. I asked them to put it in the oven longer. The owner, still at the other end, flipped. She told the employee to give me my money back. I told the employee that I dont want my money back, I just want warm chicken. She relayed that to the manager and she didn't say anything. For some reason the employee grabbed 2 new pieces of chicken and put it in the oven for the same time as the other two tries. You can probably guess how that worked out. When I asked her to put it in the oven for a little longer the owner then yelled from the other end "you're done, you're getting your money back" in front of the whole crowd. I stated to her that I dont want my money back, I just want warm chicken. She said too bad and proceeded to give me $6 back. I explained that I paid $13 for everything. She said she needed everything back for a full refund. I grabbed everything and brought it back to her. She gave me $10 even. I told her that isnt what I paid and she called me a liar. Of course she threw away my receipt with the food I brought up to her. At this point I was very upset, but I was in my work uniform and I'm a manager. The last thing I needed was to make a bad impression of my company in front of all those customers. I told her I wanted my full refund and she called the cops. Never did I tell or cuss because again, I was representing my employer in my uniform at that time. Ridiculous way to handle this situation. All she had to do was look at the receipt she threw away and better yet heat up the...

*Update - This store is under new management and seems to have turned around considerably, so I'm updating my previous 1-star review to reflect that fact *

I went in to get a sandwich at around 6 pm and there were around 4 employees working in the store. Every single one of them was brand new. Not one of them knew how to make an Italian BMT, which is one of Subway's main sandwiches. They were trying their best, and I don't blame them, but they should never have been left alone to run the store given how little they knew. Food poisoning can occur easily and I doubt they are aware of how often to replace or discard ingredients since they didn't even know how to make a basic sandwich. There was no manager or senior employee present which is utterly unacceptable. This was frankly the most shocking example of managerial incompetence I've ever seen. Those employees shouldn't be thrown to the wolves with such little training, and improper food handling could...