Southern Supreme Fruitcake & More — Restaurant in Siler City

NOT A HAPPY CUSTOMER RIGHT NOW! I will not give a “not recommend” based on shipping policies alone. That would not be fair.

On November 28 I ordered a GIFT package to be delivered before Christmas as opposed to “send now”. The email explained that if I’d chosen the ship now option, the items were to be shipped in a few days. That was NOT my option. The package was for my 85 year old friend who isn’t mobile among other things. Imagine my surprise when, bored, I click the tracking number and find that the package has already been delivered on December 3; left on front porch. A front porch that’s not used because parking for rare visitors is in rear of house. I’m out of state so now I’ll have to try to find someone to go there to get her package before it’s stolen or the animals get to it. First time customer who is not happy with this customer service. If you can’t hold a order, don’t offer delayed shipping as a choice or be more specific by giving actual date range. I know technically December 3 is “in time for Christmas “ but in this case it’s also “ships in a few days”. I’m feeling a little frustrated.

UPDATE: Of course the post office is not going to hold it. It should not have left YOUR premises. I ordered and requested from/of you to delay shipping. Your response is classic. No I will not be a return customer....

This is about an online order placed Sunday evening, 26 April 2020, which was delivered Wednesday, 29 April 2020, about 65 hours later, and more than 1,000 miles away. I'd looked pretty hard for a fruitcake with ingredients I approved of, which means it cannot be loaded up with raisins, or heavily dosed with "unnatural" sugars - meaning high fructose corn syrup. I also don't want it fatted up with trans fats. Southern Supreme's recipe met with my approval, and their shipping policy is unbelievable! A 3-pound fruitcake shipped priority mail for $5.00. These days it seems like most merchants charge you a marked up price for shipping, and add handling in there as though that's not just a normal part of doing business. So, clearly, I feel this merchant dealt very fairly with me, for which I am grateful. Now about the fruitcake, which I've just eaten my first slice of. Delicious, and loaded with the desirable ingredients the recipe promises. Finally, the box included a note from the company/family, which includes the following sentences: "If you purchased a fruitcake and you find that you are not satisfied with the quality of the cake, just return the uneaten portion to us within 30 days. We will be glad to replace your fruitcake or refund your money."

They won't be...

Enjoy the trip immensely when we arrived we went in to the sampling room sampled all the products that were available enjoyed every one of them very delicious very enjoyable from going into the sampling room we went into the main where you could purchase any of the items that you had sampled along with all the other merchandise that's available beautiful pillows scarves aprons fruitcake nuts pickles spiced peaches Brandy peaches jams jellies preserves also had gingerbread cookies nice large ones that were decorated there was also candy canes and candy pops and just beautiful pieces of candles candle holders just wonderful place if you get a chance to go there guy with and enjoy it the lady that started the business years ago has made a cookbook that she makes available for you to purchase and if you buy it in the store she will sign it for you which she did my copy and I got to talk with her and enjoy her very wonderful lady Ms Scott enjoyed my trip it was good and I will be back again like always get a chance to go please go there very courteous very polite very friendly and go out of their way to help you with whatever you're purchasing or whatever you would have a...