One benefit to a chain is that it is predictable. The pizza I ordered was nothing fancy, but was nicely done. Definitely on the better end of what I would expect at a Pizza Hut. Where this place really shines is the staff. I was greeted with a warm welcome and offered a great suggestion to fit what I was after. The fryer went down before they could complete my order. They apologized and offered a wonderful alternative that was even better than my original order. I listened as they quickly called each customer who had an order impacted and offered alternatives or to cancel so that no one came to get an order and was surprised. Well handled! Things in life don't always run smoothly and how they handled it showed a dedication to their customers that many places seem to...
Read morePizza Hut in Smithers, WV never disappoints. Their pepperoni pizza is always hot, cheesy, and loaded with flavor. The crust has just the right amount of crisp on the outside while staying soft inside. Every bite is exactly what you hope for when you order from Pizza Hut.
The breadsticks are just as good: perfectly seasoned, warm, and soft. The garlic sauce that comes with them takes it to the next level, adding a rich, buttery flavor that makes it hard to stop eating. Combined with friendly service and consistent quality, this location has definitely earned five...
Read moreDid an app order, said ready in 15 minutes. I set the pickup time for 45 minutes at the window. Drive there, one car ahead of me. Wait about 10 minutes for them to get his order out. Then another TWENTY-FIVE MINUTES to get mine. Looked like only 1 person in the kitchen and one working the floor and the window. Five minutes or so before my order was ready, 2 more employees get out of 2 cars in the parking lot and come to help. Not the employees fault I don't think but definitely...
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