McDonald's — Restaurant in South Carolina

As someone who works in the service industry, I completely understand what it's like to have staffing issues to where a shift goes completely south due to lack of help. Having said that, the person that was ringing the order, I could tell that he was struggling on how to ring certain things in. I know how that's like so I wasn't upset at that. After we paid for our order, we went to go find a seat. Had to settle for a dirty table due to all of them being extremely dirty. It took approximately 40 minutes for me and my wife's food to be served and when got our food, fries were unseasoned and the soft drinks tasted like dirt and metal. To make things even worst, I saw that what seemed like the manager, doing nothing to help the cashier out and and getting upset at him for not ringing thins in right when the managers did nothing to help get the lobby caught up. She only talked down to him. If you can't manage to keep your lobby clean and help your one cashier in the lobby out, then why don't you just focus on the drive thru only and close out the lobby. Needs new management and they need to make managers step up and be capable of help run the lobby and the drive thru. Will not be back at this location, but hope they get their...

This particular McDonald's is not far from where I live I rarely go there because there's always an extended weight the crew seems angry needlessly I've waited at the counter to get a cup of tea which there wasn't any on the counted for customers to serve themselves the manager on duty seemingly two managers on duty they were both wearing managerial type shirts different from the rest of the team watch me standing there I never even asked what I was waiting for a young man on the grill making food looked up notice what was going on stud made eye contact with me and shake his head as if you were embarrassed maybe three to five minutes later he told a manager that I was waiting for something only then did she ask what she could help me with I waited all that time for a cup of tea seems the issue maybe this place has greatly understaffed at this point I'd rather drive completely across town away from where I live to go to a different McDonald's then to have to go through this every time I go to this particular McDonald's this restaurant needs to be stat is never enough people to help the customers mostly because there's not many customers...

I used the order ahead feature. Once I made it to the Pick Up window, I was asked to pull into reserved #1. The two customers ahead of me in the line were also pulled up, one at window 3, and the other pulled to the patio. I sat there for 35 MINUTES. I called the store number, and the number listed for the general manager. Both lines were left unanswered leaving me to leave a voicemail but couldn’t because the inbox was full. I called the toll free number, and it rang for a solid 2 minutes before I finally hang up. So I go back through the drive thru, which I was told to “wait & they would be with me shortly.” After 5 minutes, I told them I was the person who was told to pull forward and so they told me to pull up the the second window. ANOTHER 10 minutes I waited because the never started my order. The craziest part of all of this, THERE WAS NOBODY ELSE IN THE DRIVE THRU, OR IN THE DINING ROOM. Absolutely pathetic excuse for a “fast food” restaurant, who makes billions of dollars annually The camp bother to properly train and staff...