Dunkin' — Restaurant in Southwick

Wen't back in to return a chorizo wrap that the cashier said was big. Paid $5 for this little thing, and just wanted a regular breakfast sandwich to replace it. I told her it was smaller than she told me, and she got very unprofessional, irate, and started yelling at me after I said, "thats not how you treat a customer". Then she swore at me, after the manager came over, and I suggested she should be fired for mistreating a customer! Then another employee (male kid) told me to get the f out! I have been going through drive through for over a year there, and because of the poor service, I had decided to go in, and received even worse service. This girl was kinda young, had a face piercing and a little heavy set. Can not belive she still has a job! The boy had almost shoulder length blond hair, and was skinny. Lucky for this horrible lunch crew, I will never return to this location, nor will the other field service people I know after hearing of this. Thank god there are other dunkins...

Seeing as I previously worked at a Dunkin', I know how things are supposed to be made and how the flow of things should be. I consistently went to this Dunkin seeing as it is right down the street from my house, and every day they would make the order wrong without fail. The coffee always tastes burnt and they don't know how to make frozen beverages for their lives. This isn't everyone, just a select few. I definitely don't blame it on the staff, but definitely on the current manager and new assistant manager. They are downright rude to their employees constantly. The manager is young and can't run that place well to save her life. They definitely need management updates. The manager is rude to her employees and degrades and yells at them in front of customers when all the staff are only doing their job. Definitely would not recommend this Dunkin to anyone. If I could give 0...

Honestly even giving 1 star is a little bit too much. The man at the window never told us the price and we repeatedly had to ask for the correct thing. While we were waiting, this woman who I assume is the lady taking your order in the drive through who thinks it’s okay to talk over you while you order, she told us to “go.” I’m not really sure how a paying customer deserves to be talked to like that.. butttttt I guess she thinks so. I ordered a refresher with LEMONADE and I was given a refresher with green tea and they literally fought us on it, she claimed we “had to have ordered it at the window” but is she wasn’t busy talking over us, she would have heard that we in fact, DID order it with lemonade. I’m not sure if the guy at the window was doing his morning workout or what but they need to get their stuff together. Worst...