A&W Restaurant — Restaurant in Spencer

I recently ordered food for pick up from this location and had an experience like never before. I am not one to complain about the service because I fully understand, but what I experienced left me very frustrated and honestly appalled. I ordered pickup for about 5 items of food and a drink, on Sunday July 14 which told me would be ready at 7:04pm. I always like to give a little extra time for the employees to make the food so everything is ready for pickup. I arrived at 7:15pm and asked for my pickup order. I was told there were no pickup orders a couple times so I reworded and specified my order was through DoorDash which seemed to help. They didn’t check back with me and the 6 coworkers in the kitchen spent the next 30+ minutes yelling, swearing, gossiping about my food and DoorDashers, and overall being very unprofessional in earshot of myself and other customers in the building. When my food was finished they tossed the bag on the counter and just yelled “DoorDash.” There was no apology or attempt to rectify the situation after the additional 40 minutes of waiting from when my order said it would be ready to when I actually received the order… and unfortunately my order ended being wrong with items missing after all that time anyway. The food itself tasted good, however, the manager on duty seemed very disrespectful to his employees and the employees appeared to not entirely know what they were doing given the lack of direction. Lastly I ordered 3 papas sauce and the manager said very loudly to only give one “because he said so” even though the coworker mentioned that the ticket said 3. Overall I hope at least a discussion can be had with the staff regarding their professionalism as it definitely is not fostering an environment customers would like...

Horrible. I realize this is probably a first job for the highschoolers that work there, but thats no excuse for the quality of food we are constantly given. This is the literally the only restaurant in Spencer, so we dont have any other options as far as dining out is conserned. Aside from the small sloppy burgers that are overly saturated in condiments and contain hardly any veggies, everything is INCREDIBLY over-priced. The icecream cones are about all we get anymore, but their quality has declined as well. Sometimes the cones are incredibly tiny, other times they are melting and running down the side before they make it to our hands. Really is a...

I hate to be the person who posts bad reviews but after my experience with the Spencer A&W drive through. My boyfriend ordered a 2 for $5 cheeseburger combo with a large rootbeer and a twist cone. I ordered a double bacon cheeseburger with a large fry, a large rootbeer and a mini oreo polar swirl. We pulled up to the window and got 1 large rootbeer and 1 medium rootbeer. They brought my polar swirl and it was not an oreo one, I think it was peanut butter. I only got a medium fry as well. And he only got one cheeseburger. The drive through lady even repeated our order to us before confirming the total and they still got it...