Rack's Bar & Grill — Restaurant in Spring Valley

Went in for dinner. Bingo was going on. Only 1 server. Had to go to the bar just to bring a waitress to our table as we waited a good while for her to show up, and never did. Finally after telling the bartender the waitress was out. Food took a long time to come out. She never asked besides when we got the food how we were doing. I had to go to the bar to get refills on drinks because she never came back and checked on us. Had to wait for the bill so we could go home. Just a joke when you can't even check on the tables you are serving, and that I had to go to the bartender. The bartender was more busy than our waitress and she had a better handle than the server did. Not impressed with the service at all, as I feel she wasn't even trying to make an attempt to check on us after the food was given to us. She could of apologized she was busy, and would get to us asap, but nope she couldn't even do that. She...

Over the phone order 30 minutes ahead of time was never recorded or put into the system. Arrived. Stated pickup order and name. Sat and waited for 35 minutes only to find out it was never put into the system, lost. Or just not written down. Followup could've taken place as i arrived saying it didnt exist, and food could've been cooked while i waited. But there was no communication on the ordeal. Customer service has been adjusting over the last year but it could definitely...

Disappointed this time. Called Sunday to ask if broaster was back running and if chicken available today. Was told yes. Upon arriving, told not available-didn't get prepped. Drove 20 miles. Another couple came shortly after us near Albert Lea; also drove for chicken. Dining room was cold. Had patty melt, was just okay. Burger needed seasoning. Toast & burger both over done. Husband had CBR and was delicious. Fries were excellent, crisp but not over done. Very...