Dunkin' — Restaurant in Springfield

Order a large hot pumpkin macchiotto. First they said that the machine was down which is fine I would have left. But then said that they can make it. Poor choice on my part. Anytime they say that don't get it. Anyways I proceeded to the drive thru window. Where first I pay. Then she asks me it was a medium right? No large please. I continued to be nice. She then proceeded to pass me a medium iced something. I said no. It's a hot. Then the next employee proceeded to hand me a small hot drink. I said no that's not mine. She looks at the screen where the orders are then asks me what I got. I then said what my order was. Then she asks me if I paid for it. I said yes. I worked at fast food. If your looking at the screen then aski g your customer what there order was and if she paid for it. Your screen tells you this. Then after all that I get my drink. I Co tinued to drive home. When I got home and tasted my drink it was nothing but milk foam!! Does anyone at dunkin know how to make a macchiatto?? Macchiato is all espresso and just a bit of milk. This was one experience I won't forget. Now reading all the reviews I wish I wasn't so nice. Workers need to realize this is your job!! Take pride in The work you do. If you are miserable with your job time to find a new one!! All these dunkin in...

I am baffled. Completely shocked at these workers . I order food and drinks on the Dunkin app @1:31pm on 9/3/21 I waited at the window and saw how my food was made. I couldn’t believe it. So before I left I checked my food and WOW everything was cold , I can’t believe it. The girl had on a gray shirt , I hope she isn’t a shift leader !!! That’s beyond sad training wise and food safety wise !!! I wanted a refund and their saying I can’t because I ordered through the app. Retraining is needed!! And arguing back with me as if I’m not supposed to have a cook/toasted sandwich . I wish I have the...

I always like coming to this Dunkin, they are always fast and efficient. They never mess up what I have, however I think they need new head sets ! Can you buy them some please ! It causes conflict between customer and them when their equipment doesn’t work and they can’t hear! The lady was super happy to help me at the window when there was a miscommunication and it’s because of the poor technology they have! She was very pleasant and training and I know this job isn’t easy so can you make it easier for them and get them new headsets and a raise for...