Dunkin' — Restaurant in Stoneham

If you're looking for an Dunkin donuts with consistently long wait lines, disinterested staff members and inaccurate orders, this is the dunks for you! I started frequenting this dunks about 2 years ago when I moved to the area and boy oh boy has it been a steady slope of disappointment visit after visit. When my partner and I started visiting this dunks, the most redeeming quality was the staff; they were kind and pleasant and always struck up a conversation whenever we got to the window. It was the silver lining to our orders being incorrect 50% of the time. We don't have complicated drinks; a large iced coffee with cream, sugar and shot and I used to get a dunkacino (RIP). Consistently, I would find myself sipping a hot chocolate or a peppermint hot chocolate or whatever they decided to put in the cup that day. It would happen with food too. Got to the point where I was weary even order knowing there was a slim chance I'd actually end up getting what I was craving. Eventually, I stopped ordering from there completely, but my partner would still go because it's a 2 min drive from our house. Today was the last straw. Against my best judgment, I decided to give them another try, it's been about 6 months, maybe they got their ish together and this time will be different. WRONG. Ill try a chai, she said. I've never tried one from dunks and that's a pretty simple drink, she said. Big ol NOPE. My partner came home with a GD matcha to my unpleasant surprise. He also told me the employee morale has gone down significantly, and the guy on the speaker box answered him like he woke him up at 2am to answer a unexpected phone call. IDK - I'm not one to blame employees, I know in retail you're overworked and underpaid, so I don't blame them. This dunks needs a serious overhaul in their operations. ...

This place is a gamble. They make the best coffee of my local Dunkins. However, they have the worst service. I've had 3 major issues in the last month.

First, they had an issue with their drive thru where they couldn't take orders. I didn't know that there was an issue until it was too late to get out of their one lane system. I spent about 25 min stuck in the drive thru. At the same time, they had no espresso machines, so the drinks I ordered through the app couldn't be made.

About 2 weeks ago, I arrived at their location, they had blocked their drive thru with a car. So, I parked in the lot. I was getting ready to get out of my car when I watched them hurriedly walk to the door and lock it. It was normal business hours on a weekend (3 PM Saturday on a non holiday weekend).

This morning (Sunday, non-holiday) at 9 am, I placed an order on the app and drove to their location. When I arrived, the lights were out and the doors were locked. Because no one was there, I couldn't even complain to get my refund.

Meanwhile, they have been open and functional at other times in the last month. However, these three major failures will make it so I never place an order in advance of coming here again, and I will not use them when I can use any of the other 3 Dunkins...

When I travel through the area, I stop at this DD but only because it is on my way. 5 times I've stopped there in the past year and 5 times they've either gotten my order wrong or given me crappy service. The most recent time the punk-looking girl was too busy gossiping with her co-workers about another person's sex life to put the lid on my coffee correctly -- it spilled all over me even before I had completely pulled out of their driveway. I drove 100 miles back to Maine with a cold, coffee-soaked foot. Another time I went in the restaurant and ordered the chicken wrap meal by number, only to get a single chicken croissant . How is it that they don't know what makes up their own menu? My other 3 visits were as equally dismal, and if I knew of another DD in the vicinity I would avoid this one like the plague. This franchise needs to be seriously checked out by HQ as to why their management can't hire...