Dairy Queen Grill & Chill — Restaurant in Summit Township

So let me say I really like Dairy Queen and the following comments are directed specifically to this Dairy Queen, not the company as a whole. To put things simply, this Dairy Queen has the uncanny ability to mess up my orders constantly. My wife and I will order from there a couple times a month. Our orders are generally always the same. She gets a 4 piece chicken strip basket with gravy and asks for onions rings instead of fries. I tend to get an order of pretzel sticks, small fry, and a plain hamburger. About 50% of the time I end up getting a cheeseburger. I'm allergic to cheese so that's not good. I even say, "a plain hamburger, nothing on it" and somehow end up with a plain cheeseburger. I really don't know what more I can do besides getting a job there, making my own food, and serving myself at this point but I digress. As for my wife, I'd say there is about a 66% chance that they won't give me gravy. When your wife specifically asks for gravy and you come home without gravy you're going to have a bad day. Again, I'm not sure what else I can do to prevent this from happening. I'm very clear and even ask at the pick up window, "Is there gravy in the bag" only to be disappointed fairly regularly. As for substituting onion rings instead of French fries, there is a 100% chance that I will not get onion rings no matter what I say or do. It's just the way it is. Even God cannot help me at this point. So if my Scott Steiner math is right. There is a 216% chance my order will be screwed up. Once I realize my order is messed up I end up pulling back in and waiting behind like 5 cars which pulled in out of nowhere only to wait another 15 minutes to get my order fixed. Granted, I never get a hard time getting things sorted out by the workers but I've now wasted 20-30 minutes of my life that I'll never get back by waiting in line twice for one order. The sign of insanity is doing the same thing over and over again expecting different results. Clearly, I am insane for going back to this DQ and expecting/hoping for different...

First of all when we ordered we told the dude we wanted hot fresh fries( they where cold) then while I was getting my drink my husband Waited for the change as the dude behind the counter was asking his MANAGER for change she told him to wait ( she was on a personal call) so my husband said no the change was ours and he wanted it she treated him like she was stuck up then as we sat down to eat the girls who work there where standing by our table talking shit on us for whatever reason... then when my husband went up to ask for the managers name the girls who where talking shit got real rude tried to say they didn't know her name ( like for real u all work there) so in the end I will be taking my business to a different dairy queen from now one would not recommend to anyone!!!! NOT TO MENTION THE BUCKETS EVERY WHERE TO COLLECT WATER FROM THE LEAKING ROOF CAN U SAY HEALTH CODE...

As an assistant manager you would think Kris would have great customer service but no, she doesn’t and is a horrible example to the staff. Staff asks for a bandaid and she says get the ice cream first and I will get you one. So someone that needs a bandaid for their finger is getting customers their ice cream. Then staff is standing at the counter putting their bandaid on. Then the ice cream, the horrible service continues. One blizzard is melted and not flipped, but the tone in the snotty reply is ‘I only need to flip one per order’. Odd cause every DQ I’ve been to flips all of them in an order. The next blizzard is filled 2 inches below the rim while the other has it melting down the sides. Probably should have asked for my money back and walked out but I do know, I won’t ever be back there again and recommend choosing a different DQ location. Oh and check...