Panga Bar and Grill — Restaurant in Summit

Unacceptable.

1. I flew in from Colorado, two of my friends drove down from northern Wisconsin and four of my friends came from Milwaukee to find out our boat for the third annual 4th of July celebration had been double booked.
2. When explaining the situation to us, we were told “I’ll talk to Lydia about that”. Please inform me how that’s going to help our situation? Where’s our compensation for this?
3. “Apparently” our boat was booked for July 1st when we called to book a boat for the 4th. We called at 2pm on July 1st and our boat was booked for 11am on July 1st.... how does that work? Once again, no compensation for the lack of competence of your employees.

In the past we have really enjoyed road tripping to Panga and we were hoping to make this our annual tradition for the third year in a row. The lack of customer service and organization has clearly made that impossible. While I understand this is unprecedented times for all businesses, if a business whose income relies heavily on equipment rentals is this disorganized, I don’t understand how Panga will weather these economic hardships. I can assure you it will not be with the help of our business...

My husband and I had been looking forward to trying this place for quite a while, especially since we often kayak on the lake and thought it would be a great post-paddle spot. Unfortunately, our experience was not great.

When we arrived, we waited quite a while before anyone even acknowledged us. Another table that was seated after us not only got their drinks but also had their order taken before we were even greeted. It felt like we were completely overlooked. It wasn’t until my husband said something that someone finally came over — and it was a different server altogether.

Once we were finally helped, the service improved, but the overall flow and time management of the place was clearly lacking. It really took away from the experience.

The food itself was good, which makes it even more disappointing that the service left such a negative impression. We truly wanted to love this spot and make it a regular stop after kayaking, but unfortunately, we won’t be returning. We hope improvements are made...

Are you looking for a unique and chill place different from the usual? Check out Panga. I popped in to go kayaking for my first time. They have plenty of rentals and equipment and you can bring your own of course. Very inexpensive. Guided kayak tours are available monthly and will take you around the upper and lower nihbobin lakes. Yep, I'm sure I spelled that wrong, but you know what I meant. Check their website for dates. What I found myself longing to do was not only go back to kayak but to chill behind their bar n restaurant on the patio/lawn space that sits on the water. It's really peaceful with a couple fire pits, Adirondacks, clear bulb string lights, some light decor. The perfect setting for couples or to just exist with friends in front of a beautiful backdrop....