Ward's Restaurant — Restaurant in Sumrall

I love wards and recommend everyone give their "Big Ones" a try. This particular wards makes the food decent enough but I strongly suggest checking your order before you leave. I visit this location about once a month. When I went last week I got a quarter burger combo extra mayo & mustard . And my daughter ordered a little one combo with extra chili no onions. We get the food go to drive off realize they forgot her drink. No big deal. They give her the drink. Then we go to eat our food they forgot her fries. We turn around and she gets her fries. She then opens here burger before we leave again. The burger has barely any chili and is packed with onions. They fix this problem too. By the time we get to drive off and I start eating my food is cold and burger is dry barely any mayo and mustard. Normally they aren't this bad its usually just a forgotten fries or wrong size drink. A quick easy fix. But last week jas me seriously doubting their service. I do want to stress that they were all very nice and apologetic and had no attitude about correcting things. I understand sometimes things just go wrong so will try again. Will update after...

The absolute WORST experience I’ve had at any restaurant. We pulled up to the speaker and the lady starts taking our order. Before we could even say the next thing we wanted she would cut me off and say “is that all” EVERY SINGLE TIME. When we were taking to long for her due to looking at the menu to see what we could get the kids so she just blurted out the total. So we go to the window and inform her that we were not done ordering and she asks “ok what you want” I informed her of what we wanted and let her know that it seems to customers that she is trying to just get them out of the way when you act like that and it was very rude. She stated “well y’all must have had a bad Christmas. That’s just how we are trained.” Needless to say, we love wards but will definitely drive somewhere else to avoid the horrible customer service. And to the young lady that would not release her name, it is okay to be fast. In fact it is great to be fast, but please take a moment with your customers. Customer...

I ordered a small Popcorn Chicken and a large ice water ! $10.14 I was like how much ? So then I said if you did charge me for a large drink for sink water...Can you make it a Coke ? She rolled her eyes and said I will have to charge you for another large drink ! Small Popcorn Chicken and a large ice water is over 10$ at Sumrall, MS Wards. I actually got the Popcorn Chicken my 2 pupps, they loved it. The order was super cold. Hey I got 10 packs of...