Captain D's — Restaurant in Sumter

Update: I came back and saw the store had replied to me; that was nice. I didn't leave detail, but I just scrolled through some of the other reviews.. I'm not sure who was working on those days but I've been to this location plenty of times since I moved down here. In general, Captain D's is my favorite fast food of all time, and I'm not from Sumter, so I don't play about my Captain D's.

Just here to say, EVERYTIME I went the food and service was GREAT. I'm just saying.. don't be afraid to give them a try when you pass through, I went a couple of times in the day one was dine-in (restroom needs a good update, in due time❤️), but everything else was spot on and tidy. I also visited couple of times in the evening as well (drive-thru). I had a long wait at night due to short staffing, but the wait was for fresh food! Well worth it, and the person who served me had such a sweet and lovely personality, bless her she made sure everything was right. I am glad I didn't read these reviews first because I wouldn't have had the amazing experiences that I had so far. Goodness! Maybe I was just blessed 😄 :) (hang in there staff and management ❤️ better...

If i could select 0 starz it would be a zero ,honestly. The customer service was absolute trash ,rude for no reason.i asked her about the specials and she responded "its on the board" ...im pretty sure you are correct ma'am but i have a problem seeing and plus one of the items i asked about the price were hidden due to their intercom blocking it off which i stated right away (DO YOUR JOB)...messed up our order twice by ringing it up wrong and not providing all of our food that came with the correct meal properly .. I WILL personally never order food from...

Went to the drive thru, ordered flounder and got home and had cod. Went back to location(8 miles round trip) only to be told by associate that she told me she was substituting cod...she never told me and if she did why did she charge me for the more expensive flounder. The worst thing about this whole situation was that the associates were unapologetic and reluctant to make the situation right. I eat at this location often and this is the first bad experience...I guess everybody is entitled to make a mistake. Just be more apologetic and own...