White House Thai/American — Restaurant in Susanville

Portions weren't terribly impressive, food wasn't that impressive either. Prices were HIGH. I can't decipher the chicken scratch on the receipt, but $54 for 3 items and 2 iced teas is an expensive lunch. Won't be going back any time soon...

--Update-- So looking over the math more closely, and checking with my wife who confirmed the food was listed on the menu at $11.95 per item, I did the math. 11.95 x 3= 35.85. Iced tea at the traditional 3.00 x 2 = 6. 35.85 + 6 = 41.85, which is what they put on the tag at the very bottom before adding tax and then somehow writing in $53.90 above all that (and putting $53.90 on the actual credit card receipt). So it looks like ALL DINE IN CUSTOMERS are subject to an automatic gratuity of 20%, which we went back through user posted photos and found was tucked away somewhere in the menu, but definitely wasn't obviously disclosed on the receipt. Then they even charged me tax on the tip (is that even legal?), so it came out to 21.4%!! And then you get a receipt to sign with a blank spot to still leave a tip! Very misleading.

This place is the lobby of a former mini golf place (and still looks as such), and they have the nerve to do a mandatory gratuity and serve mediocre food! The service was questionable, the guy was pushy and rushed us at the end, no wonder they have to make the tip mandatory!

---2nd Update--- So when the charge finally came through on my bank statement, the restaurant didn't process the charge with the extra tip that I added (because I was unaware of the mandatory tip already being added) so the charge was just $53.90. It does make the whole experience feel a bit less crooked, and I wanted to make sure my review was fair and accurate, so I included this...

Please stay away from this place if you don't want to be discriminated against.

I left this place around 10 mins ago, and I am still in utter shock, disgust, and disbelief.

My wife, I and our two-year-old daughter are traveling to Reno, NV and passed by this place.

The restaurant was run by a male senior. After sitting us in, the first thing he said to us is 'This is a Thai restaurant, if you're looking for a Chinese one, there's one not far away'.

We felt a little surprised as this was not the way we expected to be welcomed here. My wife even tried to joke around and said we wanted Thai food and we all love Thai food. We ordered two entries.

While we are waiting for the dishes, my wife was showing a plastic candle to my daughter who was sitting quietly in her high chair. My little one immediately returned the candle to the table after touching it for a little while and never reached for it again. The gentleman came and took the candle away, adding that she might break it.

After a few mins, the gentleman came and told me that he would charge 20% for tip automatically if we dined in. I told him I felt OK with that. To our big surprise, he suggested us to order to-go as that's cheaper for us. I felt unpleasant as he seemed to imply that we can't afford the tip.

I asked him if whether he would ask the same question and make the same suggestion to every customer. He was infuriated and instantly lost his temper. He yelled at us that he had the right to refuse service to anyone and asked us to leave immediately.

So, we just left as we want to stay away forever from that...

I never expected to find gluten free Thai food in a tiny town like this, but wow, this spot completely blew me away. It’s run by the sweetest older couple and you can feel the love in everything they serve. Nothing fancy, just honest food done right.

I ordered the pad see ew with beef and my wife had the shrimp pad Thai. The noodles were thick, chewy, and clearly made in-house. Full of flavor, not greasy, and cooked perfectly. The pad Thai had that slightly sweet, savory kick with a squeeze of lime that brought it all together. Easily some of the best gluten free noodles we’ve had in years.

Almost everything on the menu can be made gluten free. I originally tried to order the egg rolls and the owner came over to gently let me know that was one of the only items they couldn’t modify. He was kind and super informed about cross contamination and safe options, which made me feel so much more comfortable.

It’s not a fast meal. It takes a bit for the food to come out, but it’s completely worth the wait. We were the only ones there when we arrived and almost didn’t go in because it’s tucked away in a random parking lot. But by the time we left, the place was packed. Locals clearly know this is a gem.

If you’re gluten free and anywhere nearby, do not miss this place. Everything about it feels like a well-kept secret you’ll want to tell your best...