Under the Boardwalk Shaved Ice — Restaurant in Syracuse

I have loved coming here over the years, which is why I am saddened to write this review:/ Me and my brother order two snow cones and there was a family of four before us and we waited at least 25 minutes (I think it was longer) the family before us also seemed a bit bother by the wait and the individuals working the stand were giggling, talking and on their phones a lot. I understand I work in foods as well and it can be difficult and it’s always nice to talk to coworkers, but for snow cones it should not take 25 minutes especially since it was not busy at all. My little brother had to remind them of my order, I ordered and paid for a SMALL snow cone and received a kiddie size. We didn’t expect to wait as long as we did so I just left with my kiddie but I think this is important information for the owners of this business to know, especially since so many individuals around this area love coming to this...

I used to come here as a teenager however in the recent years I have seen a decline in their service. What urged me to write a review was waiting in line for 47 minutes. Not only am I upset at the ridiculous wait time, but the lack of attention the workers gave the costumers. They were on their phones a large portion of the time I waited as well as talking amongst eachother instead of making snocones. The time inbetween handing out each snocone was about 7 minutes. I put two stars because I DID get a full refund but will not be coming again. Perhaps some supervision of the teens working here could improve the service. I also heard a gentleman standing beside me ask for a refund as well. it seemed as though many people were unsatisfied with the...

Best snow cones in the continental united states. Tastes great, usually has very quick service, all the employees are nice and know what they are doing, and it is very inexpensive compared to the surrounding shaved ice shacks.

the most recent time we came here, the girls working had a friend in the shack. he was sitting on the ground and distracting the workers

still a great experience but it slowed down the production rate...