Dinner Delivered — Restaurant in Tennessee

We traveled to Cleveland from Franklin, TN on 2/2/18 and made an order through Dinner Delivered. We ordered early so we would have our food by 6pm. Our daughter and her friend, both Lee University students, joined us in our hotel room for a “sushi party”.

Sadly, when the order came, some of the food and all of the condiments and utensils were missing. No one could eat since we were in a hotel and had no forks, spoons (soup), soy sauce, ginger, wasabi, only one set of chopsticks (4 people). The driver told me I had to call the store because he couldn’t fix it.

I called Dinner Delivered, who called Tako Yaki and discovered a bag was left there when the driver picked up. When DD called me back, I was told they had 20 orders ahead of us and it would be 2 hours before they could go pick up and deliver the left food and condiments. The other option was to refund the cost of the missing food, which wouldn’t help us since we didn’t have the items to allow anyone else to eat.

My point was that I purposely ordered early and the order was wrong due to no fault of my own but we couldn’t eat until 20 other people got their food. The person on the phone said I only had the 2 options- wait 2 hours or get a partial refund. Neither of these options worked for us. I asked for the owner and was told he doesn’t give out his number. She did give me his email but I also asked her to give him my number, at which time she hung up on me.

I ended up calling the restaurant and sending my daughter to pick the food up. If we had wanted to pick up, we wouldn’t have ordered it delivered and paid to have it delivered (almost $20 delivery charge with the tip). That was the whole purpose. We wanted to enjoy our time together, not having someone pick up food.

This service is unacceptable. The driver should make sure all the food and condiments are there before he leaves the restaurant. And if the order is wrong due to DD’s fault, DD should make it right by sending a driver back immediately. I understand there are others waiting on food. That’s why you do it right the first time. It takes a lot more time to do it over than just get it right the first time.

I emailed the manager, Josh, and Hays with the Chattanooga operation that same night. Neither had the courtesy to email me back. This review is delayed because I wanted to give them a chance to respond before I...

I placed an order 1 hour before the delivery time window of 7:33-7:43. I had to leave the delivery location at 8pm. I waited and still know food at 8pm. I had received no call or text stating any delay in the delivery but clearly there was one. I left the location and called customer service. I stated that I was leaving and there would be no one to receive the food. The person checked and said they were very close. I stated sorry but I have to leave, I actually was already driving away. I asked for a refund and they said they would look into it. I later received about half of a refund. I emailed back asking why I did not receive I full refund. They responded that many issues made it to where the food was going to be late. In the end they still did not feel the need to give a full refund. To anyone who offers a delivery service. If you state a delivery timeframe and cannot meet that timeframe, you should at the very least let the person know it will be late. Everyone has a cellphone and it is easy to make a phone call. I paid for a service and that service was not fulfilled . If you want to have your money stolen than by all means use dinner delivered.

Update: To dinner delivered who recently responded to my review. I already contacted your costumer service center as I clearly stated above. You have all the information. There is no reason why I should have to call customer service again or email support again. If you really wish to correct the issue then you should give the full refund. The person I spoke with previously was Teddy Jones. I have had to spend way too much time trying to...

Placed an order for Rice Boxx. Immediately called customer service and explained exactly how important it was that the order be correct (it hasn’t been many times) because I have an autistic son who will not eat of the order is incorrect. The ENTIRE order was for him.

Food was delivered. Order was incorrect, missing the rice completely. Called customer service, “we can’t fix it. Our drivers are gone for the day”. He’d JUST left my house!

Explained that my son would not have dinner at all because of this (my car will not start, dead battery, obviously cannot fix it tonight”. They said there was nothing they could do. Fine, asked for a refund. First guy said he would refund just the entree. I asked again for a full refund as the entire order was useless without being complete. Refused. (Only additional item was egg rolls and delivery fee and a coke - which was delivered HOT). Asked to speak to a manager, put on hold for 5 minutes. Hung up and called back. Second guy says he will give me 50% off - which is actually less than the first guy said. Again, asked for an entire refund as my son is now without dinner. Said no. Insisted it be refunded. He said “fine, I’ll take care of it” then hung up on me.

We order from Dinner Delivered 1-4 times each week (usually from my daughters account if anyone working there even bothers to read these reviews).

You’ve lost a very good customer. Obviously, considering the reaction of your customer service team, you don’t...