Subway — Restaurant in Tennessee

So we ordered on the app and picked it up and we head home for the day. Well when we got home and opened are sandwiches, they were completely wrong, so we head back to this subway with the sandwiches and receipt in hand. We get there and no one was around so we wait for about ten minutes and finally ask the front desk people and they say to ring the doorbell, which we do. An older lady came out and we told her our situation, and she completely refuted us. She said she didn’t make them incorrectly and asked us specifically what was wrong, to which we told her. She then started making our sandwiches again and kept us asking in a rude tone if each item she put on was correct. Finally, a younger woman with bright red hair came out and asked what was wrong. The older woman replied,” I apparently made these sandwiches wrong.” She was really rude about it and made it seem like we were lying, even though she’s the one who messed up our order. The younger lady took over and started making our sandwiches instead. She was extremely nice and understanding. She asked how our day was going and apologized for the incident. She was super sweet and honestly had amazing customer service!! She is not the reason for the low score, that other lady was, and if she had honestly kept her mouth shut and hadn’t been so rude to us, the score would’ve been better. It’s okay to make mistakes, but just own up to them, especially in the food and...

LOVE this Subway!!! I am there 3-4 times per week, Joshua and Jennifer are the most awesome employees EVER! My 5 year old daughter is autistic and has SPD, they are so kind and thoughtful towards her!!! If she is having a bad day, they will talk to her, make her laugh, and ALWAYS treat her wonderfully! Jennifer and Joshua will even make time for her if they are there and they aren't on the clock!!!! These two make all of the Subways look good PR wise and are two of the best employees that y'all could hope to have. Thank you very much from a very thankful mother of a special needs child! We are usually looked down upon in restaurant settings due to her being "different" and social skill issues. They make us both feel very comfortable, make her smile, and we will never forget that! Kudos Subway for the awesome...

Subway has great sandwich makers. But don't let the managers come out there. They think they're better than everybody else round. And they don't treat the employees very good. When we were there the lady had a real attitude like she had to get up and make a sandwich and there was only two of us me and my husband and the sandwich maker that helped us was a young man in his 20s. And he was perfectly capable of handling two customers. And did very well I'll add and the only reason I'm getting 3 stars is because of the manager that came out with an attitude. She actually said I have to come out and help. People with an attitude I don't want making my sandwich. But the sandwich itself was good mine was five stars my husband's was three stars and I'll let you guess who...