Church's Texas Chicken — Restaurant in Texas

I would give 0 stars if I could .. I made an online order today at 8:17 pickup time was scheduled for 8:34. This location closes at 9, upon arrival the dine in was closed so we proceeded through the drive-thru. When we asked for our order they told us that it wasn't ready & they didn't have the wrap or the chicken sandwich. They only had the 8 piece meal that it would be additional wait time since they were about to drop it. We asked why wasnt it ready if it was ordered at 8:17 they claimed they had just received the order. At that point we decided to cancel our order and to our surprise we were told that they couldn't give us our money back because they needed a manager to authorize it and there wasnt one in the establishment. The worker called the manager through the phone and told us to come back tomorrow with our receipt and she would give us our money back. Now we are out of $34 & dinner. I had never been to any restaurant where there isn't a manager in the establishment. Horrible customer service this location should be shut down because by the reviews it seems that they are unprofessional and lack any...

Every time I go, my order is never ready and I end up waiting. Today, I ordered online at 10:55. It said it'd be ready at 11. I got there at 11:12 because it took me 15 mins to drive in from work. As soon as I pulled up, I was told there's no chicken, it'll be another 15 minutes. I asked why when I'd ordered it over 15minutes prior and they replied that no, it'd only be 6 minutes more...they asked me to pull around. I said ok and waited 5 minutes. They then told me to go park and wait another 2 minutes. 8 minutes later they cam out with my food so it was 15 minutes. Let me rehash: I placed the order at 10:55am and got my order at 11:27. How is that acceptable?! Not to mention with the 15mins drive back, I was late getting back to work. I'm done with Church's! I'm so tired of waiting FOREVER even when I...

Worst restaurant ever. It's a miracle y'all are still in business somehow. First of all, I ordered my food online, so yeah, right from the get go shouldn't be that difficult. Second of all, there was only one car in line, so it's not like y'all were busy. And somehow, even though it was so not busy and so easy, y'all managed to get my order wrong and even not complete my order. Stop absolutely no excuses for this poor kind of service. And the food was not even good.It was very cold and didn't taste right. If anyone reads this review, save yourself the time and effort of going to church's chicken and go somewhere...