Cooks Garage — Restaurant in Texas

Walked in the restaurant and was told we'd have a 15 minute wait, and they would text us when they were ready to seat us. Didn't want to wait outside, so we moseyed on over to the shuffle board next to the bar area. We played for roughly 40 minutes before asking the waitress what was taking so long cause people were being seated that walked in after us. She proclaimed they had forgotten about us, and gave us a table in the bar area full of extremely noisy people. 10 minutes later, somebody showed up to ask us what we wanted to drink. They returned another 10 minutes later with our tea and sodas. Asked us what we wanted to eat, took our orders, and left. One. Whole. Hour. Went by. Our food arrives just as we're talking about how we should have eaten somewhere else. Plates are served, and the food was wrong on 2 Plates out of 4. We told the waitress who served us, and she pretended she didn't hear a word we said. The 2 people who ordered Steak to be cooked different ways, received them way over or under what they described. The person across from me had the salmon, and their meal was quite divine. I ordered the sausage sandwich, and it was beyond cold. We "ate" our meals, got 2 refills on our drinks in the hour and a half that we sat there waiting for our cups to be filled, and decided after a while that none of our food was edible except for the Salmon. We got up from our table after about 20 minutes of waiting for our waitress to show up with our ticket, and decided to look for her. We found her chatting with another employee just disregarding the fact she was working and on the clock whilst avoiding her duties. We asked her for the check, gave her the money and made for the exit without a "thanks" or "come back and see us again" of any kind. We spent $76 for someone to eat salmon, and the rest of us get inedible food. Worst customer service, terrible environment, (they won't control the crowd from getting beyond rowdy even if the customer is shouting), horrible "food". I'm going to forget this place exists it is such a waste of time and money. Before anyone asks, I didn't complain about my food being cold because I didn't want to wait another hour for someone to put sausage, BBQ, and onions on a bun! I rate this place a huge fat ZERO. I could have eaten at McDonald's and left WAY...

First of all the guy bartender has no personality, we got our first round, then the other bartender which was a girl, got my husband another drink, but when my beer was empty I waited on a beer for about 10 mins, there were only 8 ppl at the bar area, so no reason that I should have had to wait for another beer. We ordered the sausage sandwich with onion straws and a house salad. The sausage was burnt and the salad was wilted and disgusting. The bartender showed the manager, he looked at the food, but never came over to apologize. They took the salad off, but the fact of the matter is that the manager needs a lesson in proper manager skills. My husband is here in Lubbock working for a few months, and we really liked the atmosphere of the place, which reminded us of a place back home near Houston, texas called The Garage. The bartender said he would tell the owner, whose name is Missy. Missy never came to talk to us, but a really nice gentleman did come over, we explained how disappointing the experience was, and how the manager failed to do his job. We said we would pay our full tab, that was not the issue. We just needed to tell someone abouy the manager and how displeased we were with the service. Whomever this gentleman was, he was very nice, he addressed the issue by comping the food. Although, we weren't looking to have that done, but we certainly appreciated his promt attention to the matter, as well as him saying to us that sorry couldn't even cover the experience we had just been through. All we wanted was the acknowledgment that things were not handled properly so that it wouldn't happen in the future. Thank you so much to the gentleman that took care of the problem, to him I...

Before I get into my review of Cooks Garage, I want to highlight that all the bands performing did an AMAZING job. This particular experience was on April 9, 2022 at the Flatland Calvary concert.

Cook’s was an absolute logistics nightmare. Starting off the night there was not nearly enough parking for as many tickets that they sold, most people were parking in obscure places on the side of the road. Then having to stand in line to get wristbands and scan our code to get inside was a 30-40 minute wait.

The worst part of our entire experience though was inside waiting at their “full” bar. My group waited for 55 MINUTES to move 100 feet to get drinks. Once at the front, we ordered drinks and my friend teased MY drink choice to another member of our party (it was all fun and lighthearted). The woman bartender on the far left then started verbally berating my friend with profanity for her “bad attitude” and swore at her to get out of her line. The bartender turned a nonissue into a completely unwarranted outburst with her horrid judgement. Reminder this is all after waiting in line for nearly an hour just to receive drinks.

While the bartender lost all professionalism with a client that did not deserve it (I understand some do), I don’t place the blame completely on her. Cook’s Garage failed their staff and clientele with not providing enough staff for the evening. Our party missed a grand total of an hour and a half of the show because of the lines.

I’ll never attend another event at Cook’s Garage because of the disrespect shown to my party. For the sake of future attendees I hope Cook’s...