Placed a $45 order only for half the food to be wrong, and before you think wow $45 you must have gotten alot, it was 3 combos and 1 kids meal, they parked us, and the car in front of us, the guy in front had been waiting so long he went inside, once our food was delivered to the car we had been waiting so long we drove away, after getting home we discovered the teriyaki bowl had vegetables which we ordered without them, the bacon ultimate cheese burger that was ordered was on sourdough bread, not how we order it, the only 2 combos that were right were the 10 piece chicken nugget and kids mean chicken nugget, all the fries were cold,..... if you are parked you expect all the food to be correct and hot.... unfortunately this is right down the road from my house, and also not the first time this has happened
--replying to the owner-- Gave this store and you the benefit of the doubt and ordered from here again tonight (4-9-24) needless to say you need to revamp you evening shift as well as processes, they parked every car to make Speed of Service, the shift leader is no where to be found on the floor, when they bring out your food they hand it all as one even though it's 3 or more bags, and your lucky if it's even hot!
DO NOT STOP HERE! THERES A WHAT-A-BURGER JUST A FEW MILES IN EITHER DIRECTION ON 59 (Cleveland or...
Read moreI went in to order food like people do when they are hungry as I am right about to order one of the employees named Abbyta pulls the employee that was trying to take my order away from the register and starts whispering to her as she is looking at me. She comes back to the register an is upset so I asked what it was about. The lady taking order tells me we can't give you any discounts or free food. First of all I did not ask for a discount or free food I came with my own cash. She made the comment she was just trying to do her job. If you were doing you're job you wouldn't of been pulling other employees away from theirs. I wasn't going to post a review but I woke up this morning and I am hearing I was treated that way at a place of business because Abbyta thinks I'm doing the deed with her guy which is also another employee that works there. I guess being nice to people when they talk to you is messing with someone like that. Sounds like Jack needs to get...
Read moreOn 07/10/25 @ 4:46 pm Store #4952 check#4142 I asked multiple employees for manager, all ignoring me with blank stares, by the 5th request a lady came to the counter, I told her the ladies bathroom was unsanitary, there was a trash can overflowing with feces, something brown splattered all over the sink, unused toilet paper on the ground. She looked around at 5 other employees said give me a minute, 5 minutes go by she and two male employees go into the bathroom with no gloves, or implements to sanitize the bathroom. Nor did they place the yellow marker in front of door to let patrons know it’s being serviced. I went back into the bathroom after them and nothing had been addressed, they went back to work with out washing their hands. I’ve taken a video for the owner of this franchise to see how inefficiently the business...
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