Beware: Safety Is NOT a Priority Here After Dog Attack We had to cut our river day short due to a terrifying and dangerous situation that management failed to take seriously. After completing the one-hour float, we picked our spot, set up, and were settled for less than 20 minutes before everything changed.
A pit bull latched onto the neck of a golden retriever completely unprovoked. The retriever yelped in distress, and it genuinely looked like it might not survive. Our grandson witnessed the entire horrifying attack.
Instead of removing their dog from the property, the pit bull’s owners stayed—loosely holding the leash at times, even dropping it while the dog swam toward the retriever again. The lack of control was blatant, and yet management’s only response was to casually tell them to “keep the dog on a leash.” The dog was on a leash. The problem was that the owners weren’t holding it. This is not enforcement, this is negligence.
To make matters worse, one of the guests who immediately downplayed the situation, saying the pit bull “isn’t vicious”, appeared to be either an employee or close with management, as he got into a golf cart with staff to address the pit bull’s owners. A female manager later admitted he was “biased” because he owns a pit bull himself. She even tried to justify his perspective by telling us that, when the pit bull was a puppy, another guest once approached it with a knife. While I sympathize, that has nothing to do with the fact that this dog just attacked another unprovoked. Excuses do not change the reality of what happened.
The most disappointing part was management’s reaction, or lack thereof. They did not prioritize the safety of guests, the comfort of families, or even the well-being of the attacked dog. Their attitude made it clear they cared more about defending pit bull ownership and personal bias than addressing the true severity of the situation.
We had been frequent visitors here and always enjoyed the convenience: great food, drinks, floats, and good times. But safety is more important than fun. Watching management minimize a dangerous incident and put other families at risk was enough for us to pack up and leave.
We will no longer spend our money at a place that does not value guest safety. If you’re considering coming here, please think twice. This is no longer the safe, pet and family-friendly environment it once was. Until management takes real action to protect guests, it is not...
Read morePlease allow me to share my story on why I’m giving this place a low rating. On Sunday for Mother’s Day, we organized to have a group of about 20 people. First coming into the parking lot we were greeted, explained we had about 5-6 cars in our group so they told us they are going to group us together. So far so good, they explained if we wanted to pay with card to simply walk up to the restaurant area & pay there. My husband was unaware that a couple of our cars had paid cash, and he ended up paying for the entire group which totaled out to $103. I ended up going up the restaurant after we had settled our things with my sister & mother to grab some lunch. Staff just stared at us, no greeting & a little rude but we didn’t complain. My mom walked up after us so when she was ordering she overheard a conversation by the parking lady talking about my husband, complaining about him & not knowing how many cars/wristbands we paid for (even though he had a receipt and wristbands). My mom interrupted her to let her know AGAIN, they were already paid for and she will personally walk up when our other guests arrive. She gave attitude and my mom walked away. Once I heard that she was complaining I went back to our area, to find out they were harassing my husband about the same thing TWICE now. He explained to me how they would not leave him alone, he offered to grab the receipt to show them proof but she said “no it’s fine”. 5 minutes after this conversation we were approached yet again about the SAME thing, now wanting a receipt. We had no issue with showing proof however it felt like they clearly thought we were lying or stealing from them when really we over paid for the parking. We tried to cool off and ignore their constant harassment (the guests next to us and next to them were never approached about wristbands) but you guessed it, maybe 30 minutes later we were approached AGAIN. This time she was trying to validate her excuse of asking by asking the people next to us (just once). We couldn’t help but feel racially profiled as we were the only Hispanic & black group. It put a very bad taste in our mouths about the establishment, and we will definitely spend our money elsewhere in the future. Personally i wouldn’t recommend any minorities spending money...
Read moreAbsolutely awesome! This place is your one stop shop to float the river. They offer tube rentals, shuttle, parking, restrooms, drinks, food, and more! Once you arrive, park your vehicle and take only the things you'll need on the river. They have clean restrooms with a changing area. Check in/purchase your tube rental at the top main entrance, they will ask if you want a tube with or without a bottom. Get a tube WITH a bottom, your bottom with be thankful later. They will also ask how long you want to float because they have different drop off locations and then you float back to your car. They offer a variety of trip lengths (1-2hrs, 2-3hrs, or 4-5hrs) all depends on the flow of the river. They will give you a ticket, walk down, hand it to the guys and they will get your tubes and load them onto the shuttle. The bus is literally an old school bus, bring a pen or sharpie if you want to sign your name on the walls/ceiling. The driver was friendly and informative stating the river was flowing good that day and to stay to left or you'd encounter a drop off. They even have rope if you need some to tie anything down! If you're doing a long trip, get a tube for your cooler and water proof bags for phone/wallet/keys. There is a chute which is fun! And other spot where the speed picks up but it's nothing too crazy or that kids couldn't handle. The water depth was never more than 4ft if that. We saw tons of turtles on branches/rocks. Fun to make a game out of it. You'll pass homes, rentals, restaurants, and other float locations of you need anything or should something happen. Once you've made your way back to the float house, you're sure to be starving and they have great tasting food for great prices. They have a variety of burgers, chicken strips, sides, fountain drinks, alcoholic drinks, and great seating with a view of the river. They even have live music on certain days. You can not go wrong...
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