Domino's Pizza — Restaurant in The Woodlands

Worst place ever !!!! They put meat on a pizza that said no meat. My fiancé and I do not eat meat. After getting all the way home and see our food was wrong, we called the office and of course no one picked up. We had to go all back to the store and knock on the door because they had locked the doors at this point. After explaining the order was wrong and bringing my receipt with me, the manger Erik/ Eric was super rude. He first didn’t even want to help us, he argued with me about the ranch that wasn’t on my receipt that I thought I requested, versus acknowledging the WHOLE order was wrong. After a few minutes of unnecessary conversation, he finally asked someone to remake our pizza. Once the pizza was finally made, my fiancé asked if we could get a small ranch for the inconvenience of having to drive all the way back for a wrong order. He was very sassy & told us he had already remade our pizza, as if that wasn’t something he was correcting in the first place ! He wanted to go back and forth about him not being able to compensate us with a 75 cent ranch sauce. This “ manger “ didn’t even apologize for the mess up ! DO not come here !! Eric , I hope you do some more training in customer service because you lack basic empathy and good...

I usually order from this place and don’t often have any issues. Recently the past two orders I’ve made have taken 2 hours to be delivered. The first time- they said the driver left with my order, an hour went by and it was never delivered so they had to remake it and send it out. This time- they had my order “quality checked” by 7:42 and I didn’t receive it until 9pm. It was very obvious they just let that sit there for an hour before driving it literally 5 mins down the road to where I live ALSO ON GOSLING. It was delivered by the manager who made that clear to me as I answered the door -without asking. She said their driver called out and she is having to deliver the orders. I completely feel for them not having enough staffing. However, I feel if my order sat for an hour and they finally got through the rush they claimed to have, they should’ve remade my 1 small pizza that was to feed me and my toddlers. It arrived cold and look as unappealing as ever. I wanted to submit an issue directly online but it told me I had already submitted a claim when I...

I ordered a pizza as a quick bite to eat after work at about 11 pm. The order came fast as usual but was incorrect. I intentionally ordered a pizza with half cheese half meat due to my children being vegetarian. When I called to see if I could just get a refund , I was told that she could send another pizza back which I assume would take another 30-40ish minutes for the pizza to arrive so I would rather her not. I was met with an attitude instead of a solution . Kimberly was so rude that I feared she may do something to my food if she makes me another pizza so I really just wanted my money back and offered for her to send the driver back upstairs to get the entire order being that he had just left . Long story short , KIMBERLY didn’t solve the issue and hung up the...