Wendy's — Restaurant in Toms River

This location is always a bad experience. Against my better judgment we tried again today. First, the app kept failing to take a mobile dine-in order but gave no reason. Second, after finally abbreviating our order to just a rewards salad, we couldn't pick it up because the side entrance had a handwritten sign saying dining room was closed due to staffing issues. This has happened several times. Third, after cutting in line after the intercom to simply pick up the salad, the window agent had the nerve to lecture me about going to the end of the line. Sorry, no way! Fourth, when I suggested that they put up a clearer sign as you pull into their location then I got the "We can't do anything about it" bs. Oh, yes, you can. Wendy's should seriously consider closing this location. It's damaging their name. Or, at minimum, change the ownership and/or management. Never again at...

This place went from okay to poor. Hard bread. Don't tell me you couldn't feel that bread hard. That should be in the garbage and new bread should be given. That means poor quality, also the people don't care what type of food you get. Poor staff. Took awhile to get food through drive through. Hand me the food, yawning and forgot my drink. 2 people at the window, texting. Not paying attention. Sat there about 1 min. Guy looks at me open window. I said, my drink. It was sitting there. Gave it to me , looking like a dope. Then they have paper straws. 2 min in the drink. You can tast paper. Never coming here again. Today workers are slow, that's not my job, and just staring at you. No words. Today society has very slow and dumb people working. They look at you with no words. What ever happened to Hi, welcome to wendys, how may I help you. Today it's yea, poor...

I only live a few blocks away and I have to agree with others that this place is very slow and disorganized. If you get takeout, you have to ASK for everything else you need - forks, spoons, napkins, and ketchup for your fries. I mean isn't it a Holy decree or something that ketchup MUST go with fries. Overall the food seems on par with other Wendy's I been to, but they sometimes omit something from your sandwich or other dish. Staff is lax and could use some management direction. They are all bumping into each other trying to do everyone else's job. Not a good use of staffing. Sheesh - Why can't THIS store get...