Dunkin' — Restaurant in Town of Amity

waited 25 minutes for a donut while it was busy. when i walked up and said how long id been waiting, the lady told me i should’ve walked up before because they didn’t see the slip. i had waited for the massive line to die down before walking up. she acted like it was my fault she didn’t see the paper for it and got an attitude about it. i wasn’t mad, just saying i’d waited long enough to where i figured it’d got missed. her response- “well next time walk up sooner because we don’t usually see the papers for them. you should’ve walked up here when you came in for them.” okay? not my problem. if i do a mobile order, it should all get seen and put out at the same time. my order said complete on the screen and disappeared. pay attention more maybe. if she’d been nice about it i wouldn’t have cared- but acting like it was my fault i waited that long (because it was busy) and you missed something is stupid. i know you guys get busy, but just admit when you made a mistake rather than blaming the customer for...

Sat in line for 10 min to order 2 simple breakfast sandwiches..- and we were the only ones in line.. 25 min later we have to question where are food was.. 5 minutes later we asked for a refund.. we were told there was no manager on to issue a refund.. another 5 minutes goes by and we finally get it.. go to leave the chorizo wrap was completely frozen on the inside.. go back in.. and they asked me do you want a new one?? I'm like seriously?? You can't give me a refund.. what you think I should walk away with nothing at this point?? After 35 minutes of waiting and not getting our money back?? Absolutely horrible.. sorry.. but by the time we actually got our order there was still someone that has ordered 10 min before us still waiting for our food.. and no one seemed to be able to get an order completed... it was not short staffing - there were five people working And these sandwiches are just frozen food in a package they warm up.. how...

We have been to this Dunkin several times before on our way to Rochester! Usually everyone is nice and the food is fine! This time not so much! I had my 80 yr old Mother in law with me and she asked for a cup holder or extra cup for her coffee because it was VERY HOT AND BURNING HER HANDS!!!! THE LADY SAID SHE WOULD HAVE TO CHARGE HER A $1.00 FOR AN EXTRA CUP!!!! THAT'S RIDICULOUS!!!!I REALLY HOPE MY ELDERLY MOTHER IN LAW DOESN'T BURN HER HANDS OR ANYONE ELSE FOR THAT MATTER!!!! AND ALSO MY Chai tea was NOT HOT ENOUGH!!!! I JUST WALKED AWAY AND DIDN'T EVEN WANT TO DEAL WITH HER RIDICULOUS RUDE COMMENT! I JUST COULDN'T BELIEVE THAT A COMPANY AS BIG AS DUNKIN DONUTS CAN NOT EVEN PAY FOR EXTRA CUPS OR A COVER FOR THE CUPS SO PEOPLE DON'T BURN...