Dunkin' — Restaurant in Town of Bainbridge

I’ve been a regular at the Dunkin' Donuts located at 1320 CR-39 in Bainbridge, NY, throughout the summer, and I have to say, the service at this location has consistently been the worst I’ve ever experienced. When I say "worst," I really mean it. this place is a masterclass in inefficiency and poor customer service. Almost every morning, I order the same thing: two cold brews with four sugars and four creams. Simple, right? You’d think so, but somehow, this straightforward order seems to be nearly impossible for the staff to get right.

Let me give you a rundown of what happened today, though it's far from an isolated incident. This morning, I decided to add a couple of donuts to my usual coffee order since I was a bit hungry. When I placed my order, I was crystal clear. two cold brews, each with four creams and four sugars, along with two donuts. The staff member taking my order even asked me to repeat the details, which I did without hesitation. I figured this would be straightforward, but I was wrong.

After placing my order, I ended up waiting a good 10 minutes just to receive my coffees. When I finally got them, I was beyond frustrated to discover that there was no cream or sugar in either of the coffees. This isn’t just a one off mistake; it’s a recurring issue at this location. It seems like the staff either can’t listen or simply don’t care about getting orders right, and it's incredibly frustrating.

But the nightmare didn’t end there. I then had to wait over 20 minutes yes, 20 minutes for just two donuts. When the donuts finally came out, I was slightly relieved to see that they had thrown in two extra as a gesture for the absurd wait time. But any goodwill quickly evaporated when I saw how the donuts were packed. All four were haphazardly thrown into a small bag, making them practically impossible to eat without creating a huge mess in my car. The donuts were squished together, with frosting smeared on the bag and each other, making the entire experience even more aggravating.

The consistent lack of attention to detail, the pace at which the staff works, and the utter disregard for customer satisfaction make this Dunkin' Donuts an absolute disaster. It’s reached a point where I’m seriously considering finding another place for my morning coffee, despite the convenience of this location. Something needs to change whether it’s better training for the staff, new management, or just a complete overhaul because as it stands, this Dunkin’ is doing a remarkable job of driving...

Once again, I had a terrible experience at the Bainbridge Dunkin’ Donuts. I ordered a sausage, egg, and cheese on a croissant with cream cheese, but they gave me just a croissant with butter. I also ordered the bacon-topped avocado toast and was given plain avocado toast. For my coffee, I asked for a medium with flavoring and three sugars, but was given one with three swirls and three sugars instead.

They had me pull ahead to fix my drink, which was fine, but that’s when I realized all my food was messed up. When I went back in to get it corrected, instead of simply fixing the sandwich, they threw out the original and started from scratch — at what’s supposed to be a fast food place. Staff got snappy when I asked them to remake things properly, and two of the people working in the back looked like they were under the influence. Completely unprofessional and...

The public places their trust in these professionals! This is about the service and their responsibility.

This location is consistently terrible. They are regularly out of products on their menu, and the staff shows an inability to do the job they are paid to do.

This is the responsibility of management. Customers deserve what they order and pay for. Staff should get the orders correct because that is what they are paid to do. There is literally no excuse.

It's obvious that staff are not showing respect for themselves, their employer, or the customer when they intentionally do a bad job. Management needs to take responsibility, because nobody else...