The Golden Mushroom — Restaurant in Town of Clarkstown

Everytime I order something here, it really is not fresh nor exceptional. Today I ordered delivery, a spider roll and a salmon dinner box, and my order came without the tempura sauce and they just forced me to wait nearly half an hour to have it delivered, when I would have been fine with promorional credit instead...because by the time it arrived, my food was cold.

I ordered a spider roll, and let me tell you, it smelled and tasted rancid. Like mold. I have never had a spider roll look or taste like the one I ordered here. The sushi here I already knew was sub par compared to authentic Japanese sushi, but the spider roll was soft and not crunchy, and looked MUSHY. Everything on it smeled and tasted old. Am I really being served second hands or something?

The week before I tried the Thai ho fun and it tasted like I was eating plain bland noodles with no sauce. And I have had thai rice noodle entrees elsewhere that I have loved before.

The time previous to that in which I ordered, I asked for some inari, and the price on the menu was different than the new one that they had (they upped it a dollar) and when I told her that she didn't tell me after I ordered, she just said "oh well, we can change the prices at any time." then when I asked for it to be removed from my delivery order she just said no because the driver was on the way already. And she didn't tell me the price subtotal after I ordered because she said the computer was down so she would call me back and tell me the price. How unprofessional? You don't even give me the price initially then change it afterwards? To make the matters worse, the inari was BARELY stuffed with sushi rice. It was like a teaspoon fo rice in the huge pockets. Nearly 6 dollars for 2 pieces of that?

You're better off ordering japanese food from a real japanese restaurant. Especially with the unhelpful customer service, not worth giving your...

UPDATE: I'm upgrading my review from 2 to 4 stars, and may have been a bit too impulsive in my original review (we must have it them on an off night). We recently returned to give it another shot, and it was so much better. The service improved tenfold, the food came quickly and tasted great, and we will now continue dining at the Golden Mushroom regularly again :).

ORIGINAL REVIEW: I've been a loyal customer of the Golden Mushroom for over 15 years. The food was always solid, the prices fair, the service quick—and David in particular was absolutely top-notch. It also had that familiar feel of authentic New York-style Chinese food that kept us coming back.

Unfortunately, it seems there’s been a recent change in management, and our dinner last week was a real letdown. None of the familiar faces were there, and the entire experience was disappointing. I ordered a beer that never arrived, and our pork fried rice showed up only after we’d finished our meal—so we sent it back.

It was a busy Saturday night with just one waitress working. Maybe she was overwhelmed, and I do sympathize, but it doesn’t excuse how chaotic and disorganized the service felt.

As for the food, it missed the mark. The meat in the Golden Star was hot, but the vegetables were lukewarm at best. The spring rolls were so small they looked more like taquitos.

My mother had warned me things had gone downhill since the new ownership took over, and sadly, she was right. I wanted to believe it was still the place we loved—but it's not. At this point, it's doubtful we'll return, and that honestly...

I have ordered delivery from here multiple times, but lately there has been problems with consistency. Last time we ordered, it took almost an hour to arrive (and we had ordered when it was near closing so I don't think it could have been that busy.) and the food tasted very, very off. Like, the main flavor of the meal was missing. I had ordered this specific order multiple times prior and previously enjoyed how it tasted, so I know they did something pretty different this time, that made it taste unpalatable.

Recently, I tried to order something I had ordered once before; a lunch special of General Tso's Chicken, but substituted with Tofu. They tried to tell me they don't do this and never have, but I have ordered this from them only about 2 or so weeks ago. I was asking them to check different phone numbers I order with when I call their restaurant to confirm this, but they were very hesitant, as if I was lying about ordering this from them before; and when I asked to reconfirm one phone number, they didn't want to check anymore.

If you want to order take-out from a place with consistency in their offerings and quality of...