Dunkin' — Restaurant in Town of Clifton Park

Thr first couple times we went, the service was quick and the food correct. The last few times though, the service was super slow and frustrating. Last Thursday, when we ordered we asked for a strawberry frosted donut and a glazed. After waiting almost 20 min in the drive thru we got to the window we were handed the drinks and the bagel we ordered and then no donuts and the window person had walked away from the window so we couldn't get their attention. They came back after 2 min where I said we were still waiting for the donuts when the window person said oh we are out of the strawberry frosted. We then asked for a Halloween donut in it place to be told no can't have that since it's more money. That is AWFUL customer service. After making us wait as long as we did, made us late for work, we weren't told when we ordered you were put and then you're quibbling over a few cents difference? Pssshhhh......

Cold coffee was given, not filled up and watered down...should be a hot French vanilla swirl black.

I asked for a refund and Emily stated she will not refund me. I had to contact the police to request a report ( although Emily stated "their not going to do anything about it". I also contact headquarters to request and escalation.

I mean what's the big issue of refunding me right after I was handed the drink and noticed it was not what I preferred. I paid in cash so Emily shouldn't have had an issue returning my money. Smh! I tell ya customer is no longer customer service now and...

I barely ever go here but when I do it's always horrible. They mess up my coffee every time I order it and I've had to go back in multiple times and have it remade. I worked at a dunkin location and know how things are supposed to be done. The Manager instead of remaking the coffee simply tried to correct the already messed up one when that is not suppose to happen. I've been over charged multiple times for my medium iced and was told sorry but never refunded. spoke to the manager each time I go out of my way to go to a completely different dunks just so I dont have to deal...