Roman Pizza — Restaurant in Town of Colonie

Dishonest business practices. I ordered a margarita pizza by phone, the (person said 20 minutes). I went in to pick it up 25 minutes later and he still hadn't put it in the oven. He was just finishing putting it together as I was standing there and then he put it in the oven. So I had to wait. I asked "how much?" to the boy at the counter and he asked his dad how much? His dad said $27. I paid, then wondered how much is the pizza that it came to $27 for an 8 cut pie. I asked for a menu and the boy got one for me. The menu said $23.05 for the pizza I ordered. I asked why I was charged $27 if the the pizza was $23.05. The boy said that is the price with tax. I said tax does not add up to $27. I said maybe at most it would be $25. The boy then said you need to talk to my dad since he is the one that said it cost $27. Waited for his dad to come over but he just ignored me, then I asked again about the pricing and the boy asked his dad again to come over. The dad said that was the price with tax, so I asked how much is tax? He said 8.25%. I said if tax is 8.25 then my total would be $24.95. The dad then says to me the price on the menu is not correct. He proceeds to say he has been in business for over 20 years and he isn't trying to rip anyone off. I said I just want to know what price I should be paying when I order something. If the menu isn't right how will I know. He then says, "Under the current administration I have to keep raising my prices." Then opens the register and gives me one dollar back. (He is blaming his random pricing on the government. Every business shows what price they charge for things. What does the government have to do with informing your customers what price to charge?) He then says I need to talk with the owner about the prices. (I know he is the owner. Another dishonest comment. He said earlier "he" has been in business for over 20 years. Obviously he is the owner.) He then tells his son that he charged me the wrong price. I still was never told what the price was so that I could calculate the total being $26 (after the $1 back) Final verdict: randomly over charging and dishonesty equals no repeat business from me and making sure I warn others. Things are getting expensive enough, do we have to deal with random...

I came in just before closing to order a pizza and salads. The most expensive pizza on the menu was $20. Because I got half Hawaiian and half pepperoni/onion, I was charged by the topping ($27). The salads were $8.45 on the menu and I was charged $12.45. In total $63 for a $40 meal. and when I asked about the charges, the manager said “prices were subject to change!” Like in the 2minutes while I placed my order from a menu with printed prices??? I have no problem paying extra during difficult times, but this seems shady, and the manger was rude when I asked if the bill was correct. Too bad we won’t be back, the food was good and I like to support...

Hard to believe NYC is famous for its pizza when a place like Roman exists upstate. I love the city, love a good number of slices I can get there, believe me, and I'm the pickiest eater you'll ever meet. But this place is a whole other world. Been heading here for about a decade, usually delivery, always on time and hot and ready. I'll die on the hill that the cheese pizza here is the best in the state, especially with crushed red pepper. The buffalo chicken pizza is EXTREMELY good, but best hot. The wings are hit or miss, yeah, but they're not Roman Wings!! Great service, great humor, fun place, you gotta check...