Local Pizza — Restaurant in Town of Delaware

I ordered my food and the young girl was pleasant at first gave me my garlic knots super quick but then it took almost an hour for a pizza. The young lady after 40 minutes proceeded to tell me that my pizza was cooking it should only be a few more minutes. I then told her that she should have warned me that she was busy and that it would take a long time. She then tells me when I ordered it wasn’t busy but then online orders started coming in. I then said you shouldn’t ignore your in house order that was first to make online orders because I paid first.online orders were coming and leaving and my son and I are just sitting there waiting and watching people being served and we’re just being being ignored. Also people that came in way after me three tables two four tops and one two top already got their orders and were eating and one of the 4 tops was almost done. Before I got one pizza.. I then told her I wanted a refund that it was ridiculous and she replied your food is in the oven mam and proceeded to ignore me like nope I’m not giving your money back.. What the heck is that?? The man finally came out asked if I was the garlic and had the nerve to tell me it only took 35 minutes I said nope you’re wrong and he said it was only 35 minutes and walked away saying he had the ticket in the back but refused to bring it up and show me and funny all the other pizza’s were given with their receipts funny how mine was left in the back though. Bad business they were in the wrong and then acted like I was, shame on them! And I tipped..shame the prices went up and the pizza shrank. 35 bucks for garlic knots that were super salty and one pizza. It was way better service and food before the renovations.I will not be back.. I’ve also never had to pay extra for marinara sauce for garlic knots extra sauce yes but not the one little sauce that normally comes with it...

Great food, garbage experience. Arrived and asked if our (online) order was ready; cashier barely listened to the name on the order and asked if it was online, and said it will be a bit without giving any indication of time. Apparently the online ordering system vastly underestimates the time it takes to make the order and doesn't account for how busy the place is. Understandable, and it was quite busy. After waiting for an additional 40 minutes from the estimated time given to us when placing the online order, we watched them take two minutes to make the salad in our order and then pull our two (boxed) pizzas out from underneath other pizzas...meaning the pizzas had been ready for a while and were just sitting there. The pizzas were lukewarm to the touch before leaving the store. Cashier refused to acknowledge that our pizzas had been ready long before they were given to us and that they probably forgot about the salad. Another employee (in white tshirt; owner?) told us we were free to leave them there if we didn't like it (we had already paid online). I asked about getting them reheated in the oven, and was told "maybe when there's space". Cashier should have given us a realistic wait time when we asked at the counter and staff should have made sure the salad was prepped as soon as the pizza was ready since we were waiting on site. Their rudeness didn't solve anything. Business was booming, so they probably won't care. Pizza was quite...

I’ve ordered food from here many times before, amazing tacos and bowls and unique pizzas. Although, recently i’ve had some issues. They don’t have an updated menu so they didn’t have a few things we originally wanted…Got rid of the ramens completely which used to be my favorite… And today when i ordered, i picked up the food which the ticket says my 4 items but i only received 2 times and didn’t realize until I got home. My fault I guess for not checking the bag but it was filled to the top and tied, and the cashier read the ticket saying 4 items and checked the bag and gave it to me. Anyways, I call them and they are very understandable and they say I can come get the missing 2 items. 20 minute drive back and forth from my house but, I wanted my missing items. I get the food and they gave me the wrong item, they gave me a salad, not what I ordered. At that point, I was just annoyed and didn’t want to go back in and ask for the right item and wait even longer for it to cook. Anyways, like I said, I absolutely love the food here, and I never had a problem like this before with this establishment. They seem to be slacking with service, but...