Dunkin' — Restaurant in Town of Duanesburg

Placed a mobile order 15 min before I got there on purpose because I know they have no staff, I used my Dunkin points to get a coffee and sandwich. I got there I see my coffee I’m like cool, waited 5 min and no sandwich, I asked can we just cancel the sandwich. Told her my name and said I’ll give you a refund. Said she can’t figure it out and had no time to. Gave me my receipt and wasn’t my name I told her this is the wrong name. She said oh well I guess your receipt got lost and continued to say just call corporate. I showed my mobile order receipt and said oh well I don’t know. I’m not a person to leave reviews and I am pretty down to earth, but the rudeness and how she didn’t care was ridiculous, and to say well I guess your order was lost 😡 come on you wanna get paid this much money and ask for more when your rude and can’t own up to your mistakes. I call corporate and they say I’ll get back to you in 2 to 3 days 😡😡 ridiculous. If I could give zero stars for...

So, I can't say that I've always had the greatest experience at this store. This review is based on one employee and the amazing service that he provides. I wish I had caught his name, but I came through his drive-thru at 6:00 p.m. July 5th 2022. Not only was he running the store by himself but he did it with jokes, smiles, made sure my puppy was taken care of, and got everything in the order right to boot! Whoever you are sir, you made what was a rough day for me a much brighter one. Thank you! I hope you're recognized often for your...

They are always "out of" their menu items. C'mon people, if you can't figure out how to properly supply your location, at least put a sign or something on the drive-thru menu so I'm not sitting there for five minutes waiting for service only to be told that three of the choices I had for donuts are all "out". I've been here a few times, and each time they're out of something. I think I will now stop...